Bally’s Interactive Hiring for Customer Service Agent – Japanese Speaking at Toronto, ON Full Time

Simplicity Canada is a services provider to Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Key responsibilities:
Nurture and support player relationships via e-mail, and live chat.

Seek resolutions to customers’ queries and issues while maintaining a personalized and caring attitude.

Assist in the alignment of promotions across all customer communication channels.

Receive, handle, and translate customers’ KYC documents.

Assist in various ad-hoc projects and tasks.

Essential requirements:
Native and business level of written and spoken Japanese.

Intermediate to fluent level of written and spoken English.

Ability to listen and come up with solutions to customer problems.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Work well under pressure.

Basic knowledge of Microsoft Word and Excel.

Be flexible when it comes to working hours and able to work on a five day a week shift basis including weekends, with open availability for rotating shifts from AM or PM.

Desirable requirements:
Previous customer care experience

iGaming or e-commerce experience

The ideal candidate should be a team player who can form positive relationships with employees at all levels of the business. You should be resilient and approachable with the ability to work successfully in a dynamic, fast-paced environment. We are looking for someone with a proactive mindset who’s willing to contribute to our growing team.

We believe this process works both ways, so what can we do for you?

We offer some of the most competitive benefits in the market, including continued personal growth and career development plans, as well as performance-based bonuses. We also believe in providing an environment where employees can flourish. You’ll have the opportunity (hopefully soon!) to work in a modern and well-catered for environment, office events and team-building activities. Until then, we also offer a Work From Home Allowance to ensure you have everything you need to work comfortably during these times.