Bally’s Interactive Hiring for Application Support Engineer at Toronto, ON Full Time

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Bally’s Interactive plans to expand into new markets across North America. We are building a new technology team in Toronto to accelerate the development of Bally’s Interactive internal Excite gaming platform, which will drive our growth across the USA and Canada.

We are seeking to recruit a Application Support Engineer / NOC Engineer to administer the Online Gaming platform and monitor and report on a 24×7 basis, ensure optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties.

Members of our NOC team are great team players – they are passionate about technology and their jobs with a proactive and flexible attitude and an ability to tackle day-to-day tasks and projects with an attitude that enables them to constantly take onboard new skills. Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role. It is essential that the person applying for this position is comfortable with shift work since NOC offers 24×7 coverage.

Responsibilities:
24×7 proactive monitoring and support of the live and pre-production infrastructure

Investigate and react to any live issues that might arise

Prepare and take part in the periodic release of new software

Act as an escalation point for issues flagged by customer support

Partake in the design and implementation of new setups

Skills & Requirements:
ITIL and JIRA experience

Linux knowledge

Basic SQL and NoSQL database concepts

Cloud-native and Hybrid cloud setups in terms of monitoring and troubleshooting

Previous experience in a Technical Support or similar role

Good communicator with a natural aptitude for dealing with people

Familiar with Linux-based systems and has basic Linux CLI and sysadmin skills

Ability to work harmoniously in a team environment

Attentive to detail

Works well under pressure, quick to learn and able to deal with a wide range of issues

Good analytical skills and able to collate and interpret data from various sources

Positive, confident, and able to work on own initiative

All-rounder with very good general IT Knowledge and Web-N-Tier technologies

Knowledge of TCP/IP and Virtualisation technologies

Monitoring and alerting

Database administration experience

Desirable:
Container orchestration systems (namely, Kubernetes clusters)

Knowledge about containerisation and virtualisation technologies

What’s in it for You:
Competitive salary with annual performance bonuses

Employee Share Purchase Plan

Comprehensive health coverage plan that includes medical, dental and vision

Monthly wellness program

Paid Vacation and RRSP contribution matching

Access to exciting educational opportunities (internal, conferences, courses, certifications)

Need something for your home office? Whether it’s a new mouse, desk or chair, we’re here to support you with a productive and safe home working space

Remote friendly environment giving you flexibility to work from home and office

We also believe in providing an environment where employees can flourish – you’ll be working in a very modern work environment – and we will make sure you will also have enough time to unwind with our monthly office events and team-building activities.

This is Bally’s Interactive and we’re here to make gaming everything it should be. You’ll have fun making fun every day, and that’s a promise.