Customer Happiness Associate

What You’ll Do

• Seek to make every customer’s experience with our Customer Happiness team one that is positive, special, and memorable.
• Manage a high volume of incoming customer phone calls in a friendly, knowledgeable manner.
• Answer customer emails in a timely and friendly manner.
• Connect with customers in real time on LiveChat by answering their questions with kindness and professionalism.
• Knowledgeable about the products, promotions, and other offerings of Baked by Melissa.
• Place orders for customers over the phone (In-Store Pick Up, Manhattan Delivery, and Nationwide Shipping).
• Coordinate with our Store, Delivery, and Shipping teams to facilitate successful fulfillment of all customer orders (whether placed online or over the phone).

What We’re Looking For

• Ability to work efficiently and manage multiple projects simultaneously while under tight deadlines.
• Can work both independently and collaboratively in a fast-paced environment.
• Must be a team player and be able to interact with fellow team members.
• Excellent verbal and written communication skills.
• Maintain a positive, enthusiastic and energetic demeanor to help foster an upbeat working environment.

Qualifications

• 2+ years’ experience in customer service.
• 1+ year’ experience in a call center.
• Magento experience preferred.
• Intermediate skills in Google App suite programs.

Remote Technical Requirements

• Candidate must have their own reliable computer or laptop
• Stable internet connection with internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
• Quiet workspace free of background noise and distractions
• Baked by Melissa will provide headset