Backdrop.com is Looking for Customer Support Specialist Full Time

Backdrop.com, a fast-growing e-commerce brand and industry leader for portable event backdrops, is ready to expand our team as we prepare for another record breaking year!

Do you see yourself as:

• A people person that enjoys communicating over phone and email?
• Someone who values work/life balance?
• A go-getter and problem-solver?
• Fun to work with and enjoys being part of a team?
• Is organized and detail-oriented?
• Early in your career and looking for a great resume builder?
• Enjoys working in a fast-paced office environment?
• Ready to work for a growing company that values your input and creativity?

If this sounds like you, you could be the new Rockstar Customer Support Specialist we are looking for to join our team!

Who We Are:

Trade Show Display Corp. has had a strong foothold in the value-based portable backdrop market as Backdrop.com and DisplayOverstock.com, growing substantially over the past decade. We have succeeded in providing portable backdrops and displays for trade shows, red carpet events, conventions, and fairs to thousands of happy customers across the US and Canada. We are proud to say that with this growth, we have not sacrificed on core values, product quality, or company culture.

As Covid restrictions are shifting, we have hit the ground running with new fast-paced growth, and our strongest team to date.

We remain solid in our belief that happy employees make a business grow, which is why we place a huge value on office environment, goals and incentives, competitive salaries, and work/life balance.

We’re a small company with big goals and are currently setting the groundwork for scale at a massive level over the next 12 months, giving a HUGE opportunity for earning ability and advancement for years to come!

Duties and Responsibilities of the Customer Support Specialist:

We produce custom portable backdrops for events and exhibitions. Your role will be to support current and future customers with orders. Expect to:

• Support customers in the purchase of their new display
• Help address any customer service issues such as lost packages, missed deadlines, etc.
• Work with clients across multiple industries such as entertainment, medical, finance, tech, etc
• Follow up regularly to ensure customer needs are met
• Help to maintain client deadlines
• Coordinate with colleagues in job management, artwork submission, and product delivery deadlines
• Follow through with customers to ensure they stay informed each step of the claims resolution process

Experience and Requirements of the Customer Support Specialist:

We hire based on cultural fit! Although education and experience are important for the role, we place a large importance on personal character, drive, and ability. We are looking for someone who is:

• Well versed in product sales support or customer service, with at least one year of relevant experience
• Excited to communicate and collaborate with many different clients on a daily basis
• Positive, upbeat, “can-do” attitude with a penchant for problem-solving and helping others
• A team player, but works well without being micro-managed or given close daily instruction
• Detail oriented, fast learner, and technologically inclined
• Thrives in a fast-paced environment
• Fluent in English (verbal and written)
• Shares our values of personal accountability, positivity, and professionalism

Perks and Benefits of the Customer Support Specialist:

We truly feel that happy employees make the best employees! That is why we offer competitive wages and room for advancement as we grow.

• Competitive pay and solid earning potential
• Revenue share program – bonuses based on monthly company revenue
• Annual raises
• Paid vacation and sick days
• Competitive benefits package including Extended Health Coverage, Dental, Vision, and Life
• Prime Yaletown location next to the best spots for lunch and coffee (and after work happy hours)
• Great office vibe that includes free snacks and video games
• Ability to contribute, collaborate and be part of a growing company
• A professional, yet fun culture where you are valued
• Regular team celebrations for everything from birthdays to milestone achievements
• Quarterly company outings such as dinners, hockey games, and casino nights!

Interested? We’d love to hear from you!

Please submit your cover letter, resume, and link to your design portfolio. Be sure to include in your cover letter why you would be the perfect fit for this position. Check us out at www.backdrop.com while you are at it!

Job Types: Full-time, Permanent

Salary: From $41,500.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Vancouver, BC V6B 1H4: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Customer Support / Client Services Occupations: 1 year (required)

Language:

• English (required)

Work Location: One location