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Customer Services & Support
Back to Back Security Hiring for Front Desk Agent at New York, NY Full Time
Full Job Description
About the Job
- Welcome customers and guests in a warm and friendly manner.
- Ascertains their needs.
- Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our business operations.
- Monitors lobby and work area determines customer flow.
- Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
- Facilitates correspondence with customers.
- Acts as the site liaison for the services and sales center.
- Works collaboratively with other staff, managers, and resources.
Front Desk Agent Qualifications / Skills:
- Verbal Communication
- Customer Service
- Resolving Conflict
- Teamwork
- Energy Level
- Thoroughness
- Professionalism
Education, Experience, and Licensing Requirements:
- High school diploma, GED, or equivalent.
- Prior industry experience preferred.
- Familiarity with telephone, office, and point-of-sale software a plus