REPORTS TO: Rehab Services Manager
LOCATION: Surrey, (206 – 5500 152nd Street, Surrey, BC, V3S 5J9)
STATUS: Full Time Permanent
HOURS OF WORK: Monday to Friday, 37.5 hours per week, approximately 7:30am to 3:30pm
SUMMARY
Under direction of the Rehabilitation Services Manager, the Administrative Assistant is responsible for working with the administrative team to ensure efficient and effective operations of all administrative functions within Rehabilitation programs.
The Administrative Assistant provides administration support in a team environment and ensures all documentation and procedures are completed to meet needs of the programs. This includes, but is not limited to: receptionist duties, answering and directing telephone calls, processing referrals, file set up, data entry, sending reports, filing, supporting an interdisciplinary clinical team, and providing exceptional customer service to both external and internal customers.
RESPONSIBILITIES
Any of the following duties as required within an administrative team environment:
Familiarity with Rehabilitation Program (ie. OR2, OR1 and ASTD) contracts, targets, obligations and service levels. Understands his/her role in achieving the goals and contractual outcomes.
Reception duties in a busy clinic including greeting visitors, answering questions, assisting clients to complete paperwork and informing staff of client arrivals.
Managing client absences and communicating absences to clinical staff.
Preparing files and ensuring that clinicians have all relevant information and forms to conduct requested assessment and/or treatment.
Data input into CRM for all functions including but not limited to set-up, appointments, discharge, and CSQ entry throughout provision of services.
Faxing, uploading and mailing reports as necessary.
Booking interpreters
Maintaining office equip. and general cleanliness of administrative and common areas
File management, including file set-up for programs, coordination of discharged files and sending them to storage, pulling files for assessments, and transferring files
Attend and take an active role in administration and staff meetings.
Provide back-up and vacation coverage to other administrative team members.
Assist in handling Release of Information requests in a timely fashion and within FIPPA-PIPA and by either the funder or internal standard
Perform other duties and projects as assigned by the Manager.
Covid Screening and Tracking
QUALIFICATIONS
1. Minimum Qualifications:
One (1) or more years of administrative support preferred
Education:
High School Diploma or equivalent required.
Post-secondary education in office/clerical or appropriate combination of education and experience is an asset.
2. Skills & Attributes:
Required
Efficient multitasking in order to carry out job duties while responding to frequent telephone and in-person requests
Superior customer service and interpersonal skills
Exceptional problem solving, communication, and organizational skills
Good working knowledge of standard office equipment, multiline telephone systems, and software applications
Quick learner
Patience and empathy for working with a diverse clientele
Desirable Skills
Experience working in health settings and/or specialized populations
Technical Skills
Strong proficiency with Microsoft Office, database systems and basic administrative tasks, office equipment and software applications.
Qf6KDJRmXA
Community College of Philadelphia General Description Reporting to the Dean, the Career-Technical Education (CTE) Support Coach provides a high-quality and...
Apply For This JobFull Job Description Lilex Equipment Sales is looking for an energetic, highly motivated, Sales Rep to sell Trailers, Heavy Equipment,...
Apply For This JobThe Opportunity: We are looking for a skilled Software Engineer III (frontend focus) to help us with our new Workflow...
Apply For This JobFull Job Description About us We are professional, agile, innovative and our goal is to Help as many families as...
Apply For This JobFull Job Description Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to...
Apply For This JobUS-OR-Beaverton Canon Solutions America, Inc. Requisition ID: 27016 Category: Supply Chain/Logistics Position Type: Full-Time Overview Performs basic pre-install and setup...
Apply For This Job