AWTY Agency Hiring for Customer Service Trainer at Remote Full Time

AWTY Agency is seeking a highly motivated Entry Level Customer Service Trainer to join our team. In this role, you will work closely with our experienced trainers to develop and deliver customer service training programs to our employees, ensuring they provide exceptional service to our clients.

Responsibilities:

• Assist in developing and implementing customer service training programs for our employees.
• Support trainers in delivering training sessions and providing coaching and feedback to employees.
• Monitor employee performance and identify areas for improvement.
• Develop and maintain training materials, including manuals, presentations, and online resources.
• Work collaboratively with department managers to identify training needs and provide support in implementing training programs.
• Stay up-to-date with industry trends and best practices in customer service.

Requirements:

• High school diploma or equivalent; Bachelor’s degree in a relevant field preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office and willingness to learn new software and systems.
• Passion for delivering excellent customer service and a desire to develop a career in customer service training.

If you are a highly motivated individual with a passion for customer service and a desire to develop a career in training, we encourage you to apply for this exciting opportunity. AWTY Agency offers a competitive salary, benefits package, and a supportive work environment where you can grow and develop your skills.