AWD Hiring for Customer Service Manager at Woodbridge, ON Full Time

Aluminum Window Designs Ltd. and our partner group of companies are Canada’s Most Comprehensive Window & Door Manufacturers.

Since 1991 AWD has been servicing the high-rise new construction and renovation industry by providing a wide range of high-performance windows. Its wide range of products includes thermal aluminum window and window wall systems, swing doors, sliding balcony doors, steel insulated aluminum framed doors, the Euro Door, an all-aluminum glass balcony door, sliding, awning and casement windows, curtain wall, aluminum architectural railings and aluminum panel systems.

Our companies are internationally renowned for manufacturing quality aluminum window and door products. We also maintain a network of factory authorized professional Window and Door installation companies as well as our internally supervised installation services.

Key Responsibilities:

• Leading the customer service department to build a highly-engaged and motivated team;
• Provide regular coaching and identify training needs for direct reports and enabling the development of the leadership pipeline and the personal growth of team members;

• Building strong relationships with customers and serves as the primary escalation point for issue resolution and maintains regular check-ins with customers;
• Communicates any concerns regarding timelines to customers in a prompt and efficient manner;
• Conveying the voice of the customer internally in an effort to inform other functions on how best we can support and add value to our clients;

• Developing department metrics and KPIs and ensuring departmental objectives are met;
• Leads the team to drive continuous improvement;

• Works closely with production to ensure daily production needs are met and manages expedited orders;

• Oversees all new after-market care service requests and determines validity of warranty requests;
• Leads the order entry team and the processing requirements of all accounts and ensures timely processing of orders and communication with customers;

• Conducts weekly team meetings with staff members to promote engagement and provide support as needed.
• Provides updates to management regarding any concerns and inability to meet scheduled timelines.
• Ability to work at other locations as required.

Qualifications:

• Previous Supervisory experience in a manufacturing setting preferred;
• Excellent communication skills;
• Computer literacy in ERP systems and Microsoft Office;
• Proven experience leading and motivating team members;
• Strong customer service acumen.

AWD is committed to fair and accessible employment practices and we are committed to providing accommodations for persons with disabilities. If you require accommodations to apply for this opportunity, require this posting in an additional format, or if contacted for an interview and require accommodation during any stage of the recruitment process, please contact us by email. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.

We thank all applicants for their interest in this opportunity, however; only those under consideration will be contacted.

No employment agencies.

Job Types: Full-time, Permanent

Salary: $31,600.00-$76,145.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking

Schedule:

• Day shift