Aviva Hiring for IT Customer Service Desk at York, ON Full Time

Do you have a passion for Customer Service, technology and want to start a career in IT?

This is an exciting IT Support role that comes with full training and progression!

There will be an opportunity to grow and develop your skills through additional responsibilities with the potential to secure permanency.

The role:
Aviva is committed to providing a first-class service. We think, talk and act “customer”, not tickets – You will have the ability to provide high quality customer service and will be supporting internal colleagues based mainly across the UK.

This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will communicate via telephone, live chat or self-service channels, by remotely providing support and connecting to devices where appropriate to apply known fixes.

You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner. Attention to detail, reliability and consistency are key skills that you will need to demonstrate in this role.

You don’t need bags of experience as full training and support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable.

Skills & Knowledge:
Excellent customer service Communication skills (both verbal and written) essential

Have a genuine interest in working in the IT sector Technical knowledge desirable,

Attention to detail and accuracy essential

Appetite to learn and problem solve

Reliability is key Working hours: Monday – Friday 35 hours per week Shift length 8 hours covering between 0600-1900 (on a rota basis)

What will you get for this role?

Starting salary £19,700 (depending on location, skills, experience, and qualifications)

Generous pension (starting level Aviva contributes 8% when you contribute 2%)

Eligibility for annual performance bonus

Family friendly parental and carer’s leave

25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

Up to 40% discount for Aviva products

Brilliant flexible benefits including electric cars

Aviva Matching Share Plan and Save As You Earn scheme

21 volunteering hours per year

Aviva is for everyone:
We are inclusive – we want applications from people with diverse backgrounds.

Excited, but not sure you tick every box?

Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Nicola Janneh a call on 07789 624461 or send an email to [email protected].