Avis Budget Group Hiring for Central Billing Customer Service at Virginia Beach, VA Full Time

Avis Budget Car Rental LLC is searching for a Customer Service Research Specialist to join our Central Billing Department based in Virginia Beach, Virginia. The successful candidate will be responsible for analyzing payment data, resolving disputes and other accounting related issues for Central Billing accounts.

Job Summary

The primary function of this position is to analyze, adjust, and correspond with Avis Budget Group’s US and Canadian Central Billing Corporate and Tour accounts for a combined receivable of $400M annually in total inputs. Analysis should be explicit to payment data, customers’ disputes and other accounting related issues. Through the analysis process be identified and corrected for misapplied cash, rate issues, on account balances, and partial payments.

Essential Duties and Responsibilities – See disclaimer below for further information.

The essential duties and responsibilities as well as knowledge, skills and abilities include but are not limited to the following:

• Perform extensive primary and secondary research to develop a detailed understanding of the root cause of the billing discrepancies
• Analyze, evaluates, access, interpret, and synthesize research finding to acquire valuable insight on disputed charges to identify problem areas as it relates to rate codes used by a multiplicity of accounts.
• Ensure proper interpretation of negotiated contracts to defend the company’s position and ensure an amicable resolution is reached
• Complete adjustments through the use of general ledger and journal entry accounting in an effort to enhance collections on open receivable items
• Provide resolutions to customer inquiries using multiple forms of communication (e.g., email, telephone, fax, etc.)
• Act as a liaison between field operations, sales, collections, WRC, EMEA, LAC, Asia Pacific and Corporate/Tour account holders
• Other duties as assigned

Basic Qualifications:

• 2 year of customer service and journal entry experience required
• 1 years of research analysis in the rental car industry preferred

Successful candidates will additionally possess the following qualifications:

• Excellent verbal and written communication skills
• Strong documentation skills
• Strong aptitude of debits and credits as it relates to journal entries
• Proven analytical and critical thinking abilities
• Strong analytical, problem solving and mathematical skills
• Strong knowledge of MS Outlook; MS Word; MS Excel is essential
• Excellent organizational skills and the ability to handle multiple tasks
• Must have the ability to listen effectively and work with all levels of management in a team environment

Avis Budget Group is an EEO/AA Employer

Disclaimer

The information on this posting has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The actual essential duties, responsibilities and qualifications may vary by location, department, ing structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this posting. This posting serves as an advertisement of an existing open position only and does not qualify as the job description.

The fine print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person