Aviron Hiring for Customer Success Manager (Work from Home) at Toronto, ON Full Time

Aviron (https://www.avironactive.com/)is an interactive fitness startup experiencing rapid growth (37% MoM). We were recently featured in TechCrunch (https://techcrunch.com/2021/08/11/gamified-home-rowing-machine-aviron-raises-4-5m/), and Forbes (https://www.forbes.com/sites/frederickdaso/2021/09/02/aviron-raises-45-million-to-deliver-the-best-in-home-rowing-experience)called us “A phenomenal, intense rowing workout.”

We are positioned to be the next high-intensity connected fitness market leader. We’re backed by Y-Combinator (Dropbox, AirBnB, DoorDash), Global Founders Capital (Facebook, Slack, Linkedin), and the co-founder of Oculus.

Purpose

The Customer Success Manager will be responsible for planning, coordinating, and executing sales efforts through relationships with existing resellers and end-users.

What we are looking for

You’re scrappy, entrepreneurial, and driven by winning. You will execute with confidence because you’ve proven your abilities in your past or current role and are confident you can replicate the results.

Responsibilities

Establish an appropriate touchpoint cycle to ensure that all accounts are visited with appropriate frequency and are supported thoroughly

Develop sales strategies within the various market segments depending on the company goals

Set up meetings with clients to explain benefits, value-added of Aviron products as a total business solution

Deliver product demonstration and presentation to customer’s key decision-makers at various levels across the customer’s organization

Coordinate sales efforts with other departments involved in providing sales and service to the customer, including; Finance, Marketing, Customer Support, Technical Support, Operations, Engineering, and other pertinent departments.

Maintain technical knowledge of product line through involvement with research & development, engineering, manufacturing, and technical service.

Gather competitive information by account identifying issues, opportunities, and recommended action for each target market

Prepare and submit quarterly forecast

Meets established sales quotas

Qualifications & Skills

You need:
You have 3+ years of work experience with at least 2 sales experience (upsell, cross-sell, promotions, or expansions)

You have knowledge of CRM tools such as SalesForce

You own client-facing conversations and complex negotiations

You are/have:
Able to work with very minimal, no direction

Self-starter with an entrepreneurial mindset (you own the KPIs of not only your role but our business)

Flexible with your work schedule and in general

Compensation

We offer a competitive compensation package that includes bonuses based on performance.

Aviron Values

Don’t take yourself too seriously

Self-starter (entrepreneurial!)

Fast learner & even faster executor

Hard worker driven by the work, not the clock

Objective and even-keeled

Organized & process-oriented

Goal-oriented

A couple more things

Our customers love us because we are friendly, passionate, and always willing to go the extra mile. They are continuously impressed (even surprised) at the high-quality physical product and software experience we provide. We are very proud of the product and market we’ve carved out as a team/company that was until very recently mostly boot-strapped. We are looking for someone to match (and elevate!) our passion and hard work to the next level during this very exciting time for our company.

Aviron is based in Toronto, Canada, but much of our team is remote, spanning across Canada, the U.S., and Asia.