Aveanna Healthcare Hiring for Patient Support Representative (REMOTE) at Houston, TX Full Time

Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.

At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.

Position Overview

The Patient Support Representative handles inbound calls from our patients and their family members, providing information and responding to their inquiries with patience, empathy and efficiency. The Patient Support Representative is responsible for accurate and detailed database entry based on complete information collected and updated on a regular basis.

• Minimum Education: High school diploma or GED
• Minimum Experience: Two years in a related administrative/customer service role; healthcare or medical office with high-phone-volume and 6 months working with healthcare insurance.
• Must be able to accommodate the following hours: 9am-7pm Central time four days a week and Saturdays 8am-1pm Central time

• Proficient in Microsoft suite of products including Outlook, Word and Excel.
• Must be punctual and reliable.
• Self-starter, able to display the highest level of integrity and respect for confidentiality in a fast paced environment.
• Ability to exercise effective judgment and critical thinking skills to changing needs and situations.
• Must have strong organization skills and be very detail oriented.
• Must possess a strong sense of urgency and attention to detail. Excellent written and verbal communication skills.
• Proven ability to work independently at times and within a team.
• Ability to adapt to change.
• Demonstrated ability to prioritize multiple tasks to meet deadlines.
• Superior interpersonal skills, ability to build relationships and interact in a collaborative manner with other departments and teams.
• Experience in a healthcare, call-center, or insurance industry is a plus including medical terminology.

Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.