Avantor Hiring for Remote Bilingual (French + English) Customer Service Representative at Ontario Full Time

R-124007

• CAN-ON Remote
• Remote – Saskatchewan
• Remote – Nova Scotia
• Remote – New Brunswick
• Remote – Manitoba

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.

What you’ll do:
Customer Service Representative is responsible for processing customer purchase orders, resolving order-related issues, handling internal and external customer inquiries, cross referencing products and offering substitutes to increase revenue, expediting shipments, and communication with suppliers, customers, and sales representatives. Customer Service Representatives serve as a liaison with all parties to enable sales growth.
Job Duties include…

• Maintains and attracts potential customers by handling inbound customer communication (calls/emails) relating to the processing, expediting, and troubleshooting of customer orders in both French and English.

• Owns the customer request and experience from initiation to conclusion.

• Processes, via computer, all customer requests. Utilize multiple and often complex systems, programs, on dual monitors in order to research information.

• Researches and resolves customer issues, expedites back orders, handles returns and special requests. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.

• Accountable to performance metrics such as schedule adherence, productivity standards and quality standards

• Follows up with sales, suppliers, and customers on any outstanding issues.

• Looks for opportunities to provide solutions.

• Makes recommendations on areas for process improvement.

• Make decisions based on policies and past precedence, seeking guidance as necessary.

• Performs other duties as assigned.

What you’ll need:

Wired internet with speeds meeting 10Mbps download and 4Mbps upload (if multiple devices are using internet during your working hours, add 5Mbps download and 2Mbps upload to the baseline, per device used). Have a designated workspace that is distraction-free and allows you to give your full attention to the customer during your shift.

Qualifications include…

• Bilingual French/English is verbal and written required

• High School diploma is required, College or University degree is preferred

• Intermediate PC skills required; must be able to work in multiple systems concurrently, utilizing multiple monitors

• SAP, Salesforce, or other CRM tool experience preferred.

• 1-3 years applicable experience in customer service type role is preferred

Excellent Benefits:

• Dental, Vision, and Medical with prescription
• Spending and savings accounts: Healthcare savings, flexible spending & limited purpose flexible spending.
• PTO and short and long-term disability coverage
• Paid parental leave, 401k, stock purchase options and so much more!

If this job isn’t for you, perhaps you have a friend who would be a perfect fit?! Feel free to forward this link and encourage them to apply!

Job Type: Full-time

Schedule:

• Monday to Friday