Avalon Health Care Group Hiring for Chat Agent (Front Desk) at Brentwood, TN Full Time

OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions. For the first time in history, FIs can partner with a single company to create, host, and manage their Digital Branch and integrated service offerings within one complete ecosystem.

OMNICOMMANDER solutions are powered by a world-class team of COMMANDOs. Our products and services are always mobile-responsive and built with the highest level of attention to accessibility and ADA compliance to garner increased brand awareness and reach the widest audience possible.

In 2022, we were recognized by the Inc. 5000 as the 1,978th fastest-growing privately-held company in the United States as well as being recognized as a” Best Places to work in Florida”. In addition to multiple national, state, and local awards, OMNICOMMANDER has been awarded multiple Gold Medallions from Google for efforts to recruit, employ, and retain veterans.

We have a fantastic culture with amazing, supportive coworkers! We have several office locations in the US and a brand new office in Bogota. This is an on-site, in-the-office, be-around-other-humans position. The dress code is relaxed; wear whatever you feel comfortable in. This position will be located in our Brentwood TN office.

The Role

We are currently searching for a Live Chat Agent (Front Desk). The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients’ websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.

Keep Reading If You

• Have a sense of humor – we do a lot of laughing here
• Want to be a part of a constantly growing company with a bright future
• Are ready to work with the best of the best

The Successful Candidate Will

• Offer quick and accurate assistance to customers
• Have strong attention to detail and strong reconciliation skills
• Be performance-driven
• Have a process improvement mindset
• Must be humble and a “get it done” attitude
• Have strong written and verbal communications skills
• Be a self-starter and able to work independently
• Be able to work in a fast-paced environment

Responsibilities

• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed

What You Need For This Role

• Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
• Keyboarding and internet experience needed
• Strong communication and interpersonal skills- including written and verbal
• Upbeat, positive attitude, and professional demeanor
• Articulate and well accustomed to a client-facing role
• Ability to compose professional emails

What You’ll Get

• Monthly bonus based on performance
• Be a part of a group of diverse, energetic professionals who play as hard as they work
• Plenty of room for upward career mobility
• A satisfying and challenging place to be every day

Benefits: (Waiting period may apply)

• Paid Holidays
• Paid Time Off
• Medical Insurance
• Dental & Vision Insurance
• Company Paid Life Insurance

Job Type: Full-time

Criminal background check is required

US Work Authorization is required

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