AvA-V Hiring for Software Support Technician Job at Dartford, England Full Time

• Hybrid and/or remote working opportunity
• Flexible working hours
• Career progression opportunities available from day 1

LOCATION: Hybrid (Occasional visit to Gillingham Office)
Will consider Remote working for the right candidate!

SALARY: Up to £32,000 dependent on experience.

Are you a CONFIDENT problem-solver who can use your own INITIATIVE when helping customers?

With software development in their genes, our client is a leader in Cloud Based Solutions for dental practices worldwide and is looking for a Software Support Technician to join their growing team to enhance their customer’s software experience.

As a Software Support Technician, you’ll be one of the first points of communication for customers with software queries, meaning you are vital to ensuring all customers receive the very best service and experience through your communication… and most importantly have their issues efficiently resolved!

Designed to save dental practices money, time and improve their customer’s experience, this is an exciting role solving technical problems for businesses worldwide and offers great career progression opportunities… the world really is your oyster!

So if you’re a strong communicator, can think outside of the box and are driven to provide the vert best service… we want to hear from you!

WHY CHOOSE THIS ROLE?

• An excellent basic salary up to £32,000 dependent on your experience.
• Plus… a performance bonus!
• A hybrid role (with the possibility for it to become fully remote)… meaning you can work from the comfort of your own home with the option to come into the Gillingham office when needed.
• Flexible working hours to suit your working preference
• Extensive Training and Ongoing Development with a clear Progression Path & Promotion Opportunities.
• Responsible for helping shape and evolve the company culture Contributory workplace pension scheme.

WHAT WILL YOU BE DOING?

• Be one of the main points of contact for customers engaging with the organisation and provide the best service possible.
• Empower customers to get the best use of their software that they can by going above and beyond when communicating with them.
• Quickly resolve customer queries relating to their software through phone, email and live chat to improve customer experience and satisfaction.
• Provide customers with relevant information, answers and documents to help guide them to a solution whilst reassuring them you are here to help.
• Generate new ideas which focus on reducing customer reliance on the support team.
• Update databases with information regarding technical issues and discussions with clients to use for future product and service improvements.
• Attend company events and trade shows when necessary.

WHAT WILL YOU NEED?

• Beneficial if you have experience of Cloud and SaaS Solutions.
• Great communication skills and confident in working with collaboratively a variety of business stakeholders.
• Describe yourself as a problem-solver who can use their own initiative to analyse situations using your technical expertise.
• Evidence of resolving tickets without escalation… demonstrating your can-do attitude and confidence in your ability to support customers.
• Describe yourself as someone who has a strong attention to detail, is highly organised and able to stay calm under pressure.
• Can build rapport with colleagues, clients and stakeholders to build profitable and lasting relationships.
• Be a self-motived individual with great self-awareness, recognising when you need help and development.

SOUND INTERESTING?
Candidates with previous job titles or experience including; Senior Customer Service Executive, Customer Service Team Leader, Support Team Leader, On-Site Technical Services, Support Technical, Line Support Technician, ICT Consultant, Support Technician, IT Support Specialist, Helf Desk Technician, IT Support Technician, IT Technician, IT Customer Support Technician Will also be considered.