Automation Werx, LLC Hiring for IT Technician at Idaho Falls, ID Full Time

IT Technician

Who You Are…

As a IT Technician you thrive on solving problems and creating solutions that impact critical systems across a variety of industries. You have solid technical skills that span networks, servers, operating systems, computer hardware, cameras, and residential automation systems.

You have an ability to work independently and like getting your hands dirty to get the job done. You enjoy seeing your designs in action and are not afraid of failing forward.

What You Bring…

A drive to look for solutions, continuous learning, and an ability to work independently.

An innovative mindset that allows you to take bold action to solve critical issues in the field and the perseverance to see a project through to completion.

A personal sense of accountability and a flexible skillset that can be applied across a range of industries and environments.

The confidence in your abilities is balanced by the humility to learn from your mistakes, coaching from others and a commitment to improve daily.

What You Will Own…

Remote and in-person field networking, supporting a wide variety of clients from new installations, to upgrades, and service.

You will work directly with clients and are responsible for completed projects from end to end, working with a small group as well as on your own.

Work locations may vary day to day, and week to week depending on customer, project and jobsite. Field support may be required, and you may be travelling to and from the jobsite rather than the office when supporting installations or service.

Who We Are…

We are a professional engineering firm with a history of sustained growth providing control systems across the country for the municipal, agricultural, and industrial sectors. We offer above-market benefits and believe in taking care of our team members. If you are up for this challenge, we would love to talk to you about this opportunity.

Ideal Candidate…

• Bachelor degree preferred in IT.
• Excellent and effective communication skills.
• Knowledge of ITIL processes
• Focused on processes and SLAs Tasks and Responsibilities
• Proven work experience as a Desktop Support Engineer.
• Hands-on Experience with Windows/linux/Mac OS environments.
• Working knowledge of office automation products and Computer peripherals like Printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Addressing user tickets, diagnose and resolve technical hardware and software issues related to Windows 10 OS, mobile devices, and network related issues.
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Walking customers through installing application and computer peripherals.
• Conduct remote troubleshooting, test alternative pathways until you resolve an issue.
• Good knowledge of Service Now, LogmeIn and MS Teams
• Strong customer service skills

(1.) To provide support for on call escalations and doing root cause analysis of given issue(2.) To independently resolve tickets within agreed SLA of ticket volume and time(3.) To adhere to quality standards, regulatory requirements and company policies(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
How to Apply…

• Website: www.automationwerx.com
• Email: info@automationwerx.com
• In Person:

Automation Werx, LLC

4163 Commerce Circle

Idaho Falls, ID 83401

Job Type: Full-time

Pay: $65,000.00 – $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Idaho Falls, ID 83401: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Idaho Falls, ID 83401