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About The Position
Join the All American Ford team as a Service Advisor. We are committed to providing exceptional service and support to our commercial clients, and we are looking for a dedicated professional to help us maintain our reputation for excellence. If you have experience and a passion for customer service, we encourage you to apply. At All American Ford, we foster a collaborative and growth-oriented environment. We offer competitive compensation, ongoing training, and opportunities for career advancement. Join us and be part of a team dedicated to delivering outstanding service to our commercial vehicle customers.
Requirements
- Proven experience as a Service Advisor, preferably with Ford vehicles
- Specific experience with Ford Pro commercial vehicles is highly desirable
- Strong knowledge of automotive repair and maintenance procedures
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Detail-oriented with strong organizational skills
- Customer-focused attitude with a professional demeanor
Responsibilities
- Greet customers and assess their service needs for Ford Pro commercial vehicles
- Provide detailed explanations of repair and maintenance services
- Schedule service appointments and manage workflow efficiently
- Coordinate with technicians to ensure timely and accurate repairs
- Prepare and review service estimates and invoices
- Maintain accurate records of customer interactions and service history
- Upsell additional services and products when appropriate
- Ensure customer satisfaction through professional communication and follow-up
Benefits
- Competitive compensation
- Ongoing training
- Opportunities for career advancement
