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About The Position
All American Collision is seeking a friendly and organized Customer Service and Administrative Associate to join our team. This role offers an excellent opportunity to be the first point of contact for our customers, ensuring a positive experience while supporting our administrative operations. If you are personable, detail-oriented, and enjoy working in a dynamic environment, we encourage you to apply. At All American Collision, we value a positive work culture that promotes growth, teamwork, and customer satisfaction. Join us and be part of a dedicated team committed to delivering exceptional service and quality repairs. We offer competitive benefits and opportunities for professional development.
Requirements
- Previous experience in customer service or administrative roles preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to handle phone calls professionally and courteously
- Basic computer skills, including familiarity with scheduling and estimating software
- Attention to detail and problem-solving skills
- Ability to work well in a team environment and adapt to changing priorities
Responsibilities
- Greet customers warmly and professionally upon arrival
- Provide accurate estimates for collision repair services
- Handle incoming phone calls efficiently, addressing customer inquiries and scheduling appointments
- Give timely status updates to customers regarding their vehicle repairs
- Assist with administrative tasks such as data entry, appointment scheduling, and document management
- Support team members in maintaining a smooth workflow and excellent customer service standards
Benefits
- competitive benefits
- opportunities for professional development
