Authenticx Hiring for Storyteller – Customer Experience (Healthcare Software) at Indianapolis, IN Full Time

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborative environment that supports your personal and professional development
• Remote/virtual working flexibility
• Free health insurance options
• Comprehensive benefits – medical, vision, dental, life, and disability insurance
• HSA and FSA plans
• 401(K)
• Unlimited vacation time
• Generous paid holidays, sick leave, and parental leave
• Perks at Work membership for discounts on shopping, travel and much more

Responsibilities

As a Storyteller with Authenticx, you will serve on our Customer Strategy team within our Professional Services division, and you will be responsible for:

• Driving client success by evaluating interactions between our clients and their customers and presenting meaningful findings to our clients so they can make effective business decisions.
• Analyzing qualitative and quantitative client data to discover actionable, relevant insights.
• Developing story lines to convey the data in a way that captures the attention of the client.
• Creating PowerPoint decks to support the telling of data-backed stories.
• Presenting insight-rich, data-backed stories to clients.
• Collaborating across Authenticx teams to ensure our work is completed with the highest standards while achieving client objectives.
• Continually honing the Authenticx approach to data-backed storytelling.
• Maintaining an in-depth understanding of the Authenticx software platform, new features and use cases.
• Continually building a positive relationship with clients – always keeping client needs and desired outcomes at the forefront of everything we do.

Qualifications

Our ideal Storyteller will have the following qualifications:

• Bachelor’s degree in Business, Marketing, Writing or other relevant fields preferred.
• 3-5 years of experience in a B2B customer service role, especially in giving presentations.
• Experience analyzing qualitative and quantitative data and extracting meaningful, action-oriented insight.
• Software-as-a-Service (SaaS), Healthcare, or business-to-business (B2B) professional services experience preferred.
• Skilled in account management, project management, researching, and data analysis.
• Superior communication and presentation skills.
• Proven understanding of the Healthcare industry is preferred.
• Well-organized, with a high attention to detail and ability to prioritize.
• Strong project management and cross-functional leadership skills.
• Proficiency with MS Office (especially Excel and PowerPoint).
• Understanding of web applications with a desire to learn new technologies.
• Must work well within a highly-collaborative, virtual team environment.

Past clients and colleagues might describe you as:

• Studious – you’re willing to spend time in the weeds of qualitative and quantitative data to discover patterns worthy of the client’s attention.
• Engaging—you have a positive and can-do disposition that inspires confidence.
• Disciplined – you can work independently and manage autonomy in your data analysis.
• Clear communicator—you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner.
• Responsive—you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.

Additional Information

• This is a remote/virtual position.
• Local team members may work in a hybrid environment (Indianapolis north side).
• Non-local team members may be expected to travel to Indiana on rare occasions (approximately 1-2x per year) based on business needs.
• You must reside in the USA.
• Employment visa sponsorship is NOT provided.