Australian Trade and Investment Commission (Austrade) is Looking For Consular and Passports Officer at Toronto, ON Full Time

The role:
We are seeking a Consular and Passports Officers with the Australian Trade and Investment Commission (Austrade), at the Australian Consulate, Toronto. This position provides quality consular and passport services to Australian citizens living in Southern Ontario in accordance with our Consular Services Charter.

Duties include:

• Process applications for new and replacement Australian travel documents including:

o Responding to enquiries from passport applicants

o Interviewing applicants

o Preparing documentation for scanning application to Australia including performing all required checks

o Dispatching of travel documents

o Receipt payments for travel documents and completing reconciliations.

• Provide the full range of consular assistance to distressed Australians in a timely, discreet manner in line with our Consular Handbook, including:

o Timely and full ing of all cases

o Crisis management.

o After hours service to Australian citizens as required

• Provide other consular services (i.e. notarials, voting) as required.
• Liaise with Canberra and Ottawa on passport/consular work as required.
• Assist the Post Manager with other duties as required.