Australia Post Hiring for Business Analyst Job at Melbourne Full Time

• Permanent opportunities available!
• Base salary of $84,184 + 12% superannuation
• Hybrid home/office working arrangements.
• Open to be located in either Melbourne or Brisbane

Help us deliver like never before

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

The role exists to enable and support decision making for Customer Services leadership and management team by providing data driven insights via reports, dashboards and analytics.

What you’ll deliver with us

The insights span a multitude of functions including Contact Centre Operations, Finance, CX, HR, IT, WFM, CRM, HR, Quality, etc. The strategic components of the role include working on the roadmap of reporting and information delivery to the internal stakeholders (Contact Centre) and external stakeholders (Corporate and other BUs). The operational component of the role includes reports & analytics delivery, database management and continuous process improvement.

You’ll also

• Assist in the preparation and delivery of daily, weekly, monthly and ad-hoc performance reports within the timeframes negotiated with the business units
• Liaise with various business groups in the organisation to facilitate implementation of new or improved reporting processes and decision support systems
• Prepare and deliver recommendations for improving reporting systems and processes
• Baseline reporting processes to enable the development and evolution of reporting procedures and models
• Demonstrate innovation in information and business intelligence delivery to reduce stakeholder effort
• Maintain procedures and communication for end-users and managers to facilitate best practice use of reporting tools and capabilities.
• Contribute in implementing and maintaining data quality and governance frameworks and liaise with stakeholders to resolve quality & accuracy issues
• Demonstrate customer focus while prioritising program of work deliverables
• Participate and contribute in creating a safe working environment for the team

About you

You are an experienced analyst. You have a positive attitude towards work. You have a willingness to learn and progress and most of all you love building strong relationships.

You’ll also need

• Experience working as a data analyst or reporting analyst in an Enterprise environment, preferably contact centres
• Strong experience working with database management tool and analytics systems, for e.g. SQL, Alteryx, SAP HANA, Tableau, etc.
• High degree of proficiency with standard software applications e.g. Windows, MS Excel (Advanced), MS PowerPoint, SharePoint, Office 365, MS Outlook
• Strong inter-personal skills
• Proven ability to operate as an effective and supportive member of a team
• Knowledge of contact centre systems such as Verint, Genesys and Salesforce
• Experience with Salesforce reporting is a bonus

How we’ll deliver for you

• Flexible work arrangements (hybrid model of working at home and in the office)
• Collaborative team environment
• Work for an iconic company!

We also will invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment, and safety. We’ll help you develop your skills and steer along a career path that works for you.

Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day

We’re delivering together

Our diverse and inclusive workplaces bring out the best in our people. We’re all ages, genders and abilities, and we come from all walks of life. That’s how we deliver for Australia – together. We believe our business should reflect the diverse communities we operate in. See how we’re achieving that here.

We encourage applications from all backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability and Ex Defence Force.

We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging. To find out more about our progress with reconciliation, watch this short video.

Australia Post is committed to providing an inclusive and barrier-free workplace and encourages the implementation of workplace adjustments for team members with disability at all stages of their career. If you have any questions, please contact our Diversity & Inclusion team on [email protected]

One last thing

If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We love hearing from people like you.