audiobooks.com Hiring for Customer Service Representative at Burlington, ON Full Time

Audiobooks.com is the fastest growing audiobook company in the world. We pride ourselves on delivering audiobooks to our customers in the most innovative and convenient manner possible. We’re a tech-focused organization with a passion for books and customer experience.

To continue our tremendous success and unparalleled growth, we’re searching for a full time qualified and ambitious individual ready to assist and support existing customers while focusing on inbound sales leads from potential consumers.

THE JOB

Provide expert advice and information to customers over the telephone, email and live chat

Assist in the resolution of customer complaints ensuring total satisfaction

Provide internal feedback regarding both customer satisfaction and potential bugs/issues with the service

MUST HAVES

Demonstrated time management and organizational skills

Demonstrated passion for customer service

Ability to work in a team environment

Attention to detail and ability to prioritize tasks

Ability to work a flexible schedule that meets the needs of the business, including evening hours, some weekends and holidays

Strong English

LOVE WHERE YOU WORK

Founded in 2011, Audiobooks.com is an app-based subscription retailer for audiobooks, delivering fast and easy access to over 325,000 titles to book lovers around the world. Our members can listen to bestsellers, new releases, and classic favourites on Apple and Android devices and via our partners: Sonos, GM, Jaguar, and Land Rover. With a customer-first focus, we’re constantly innovating and experimenting to create the best experiences for our listeners. Audiobooks.com was recently acquired by Storytel.

At Audiobooks.com, you’ll never feel tied to your desk. We’ve got two stories of really bright, open space in a great location that’s just a 10-minute walk from Appleby GO Station, and we offer free parking. We provide our employees with healthy snacks and bring in a massage therapist and a yoga/mindfulness instructor on a monthly basis (on hold due to Covid-19 safety regulations). We offer full benefits, and an unlimited paid vacation policy. Everyone who works here is friendly, talented, and passionate, and enjoys getting their hands dirty building amazing products. We’re all in the office two days a week (Tuesday & Thursday) and work from home the others. You’ll love where you work!

Interested candidates, please apply by June 17th, 2022.Only those candidates selected to advance in the interview process will be contacted.

Audiobooks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.