Atrium Hiring for MERCHANT OPERATIONS ADMINISTRATOR – $18/hr at New York, New York Full Time

Our client is a well known retailer specializes in all categories including mens, womens, home, accessories and children. They are currently seeking to hire a Merchant Operations Administrator to join their team.

Salary/Hourly Rate:

$18/hr

Position Overview:

The Merchant Operations Administrator is responsible for the day to day coordination and communication of reported trouble issues to DC associates, including up to VP level, as well as with the NY Trouble team. The associate is expected to balance high volumes of e-mails, research issues within multiple internal teams, and communicate detailed resolution professionally and courteously. This person will need to be available to work 1-2 Saturdays a month and will be eligible for OT pay on these days worked.

Responsibilities of the Merchant Operations Administrator:

• Manages day to day trouble in the DC from the inbox via the Trouble Tracker
• Report and communicates the needed trouble information to NY Trouble Desk for resolution and resolution back to the DC
• Ensure an excellent level of consistent Internal and External Customer Service is provided
• Answer calls/e-mails from a broad range of customers including, but not limited to, DC partners and internal department associates regarding merchandise being processed in the distribution centers
• Research utilizing various applications and/or reports as well as making necessary changes to resolve trouble as quickly as possible
• Proactively identifies chronic problems and partners with Supervisor to provide details to help communicate issue to external partners
• Partners with departments as needed, such as Transportation and IC/QA, with Receiving and Shipping callouts such as misrouted freight, RTV, etc.
• Maintain the volume of workload expectation of the department
• Daily follow ups on aging trouble to get closure on issues as quickly as possible in an effort to achieve department turn time goals
• Sends Daily Aging updates to DC on a daily basis
• Provides guidance, as requested, when question arise on potential trouble to avoid lengthy delays

Qualifications for the Merchant Operations Administrator:

• Previous customer service or distribution center experience
• Excellent written and oral communication skills
• Experience with MS Office applications, with higher aptitude with Outlook and Excel required
• Detail oriented
• Good attendance, positive attitude, and professional work demeanor
• Organize and prioritize special projects
• Strong self-motivation and the ability to work aggressively to complete projects

Education Requirements:

• High School diploma/GED certification is required

Benefits:

• Atrium Care package available, upon eligibility

As a woman owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.