Atlas Roofing Corporation Hiring for Account Executive/Customer Service at Kingman, AZ Full Time

Atlas Molded Products, a division of Atlas Roofing Corporation, is seeking an Account Executive/ Customer Service Specialist for the Kingman, AZ facility.

The Account Executive is accountable for establishing a strong customer relationship built on trust and responsiveness. Working with a variety of functional areas, and internal and external customers, the Account Executive ensures customer orders are processed accurately and timely with the goal of exceeding our customers’ expectations and maintaining an outstanding degree of communication with all the involved parties.
Account Executive, Knowledge, Skills & Responsibilities:

• Effectively assist customers with questions regarding all products/market segments we service including roofing, siding, OEM, packaging, construction, shape molding, lost foam, fabrication, etc.
• Effectively manage customer orders from receipt of a purchase order through production scheduling, delivery, and billing.
• Effectively use customer general, line and other notes to maintain customer information in the ERP system and to ensure the ability of AMP to enter customer orders from any location.
• Ensure accuracy of data (i.e., product type, delivery dates, quantities, etc.), necessary when entering orders into the system, minimizing costs of resolving service claims.
• Work with the scheduling team to ensure customer satisfaction as well as internal operational efficiencies; interact with production planning and freight/shipping to schedule orders; communicate delivery information to customers.
• Enter customer orders; proof orders for accuracy; take any other appropriate actions to ensure order accuracy including pricing accuracy.
• Assist Sales Support, Sales, Pricing, and Accounting in maintaining accurate pricing and resolving customer pricing issues.
• Analyze and determine best way to handle communicating and or addressing any problems caused by production down times, limited raw materials, quality issues, carrier delays, delays on unloading at jobsites, miss-shipments, etc. while providing customer satisfaction at minimum cost to the Company.
• Maintain accuracy of customer data in ERP system.
• Develop programs or initiatives that serve to foster cooperation and efficiency between customer service and other departments.
• Develop tools to assist customers with order efficiency and partnering, i.e., inventory management programs/spreadsheets or truck/load capacity calculators.
• Initiate and process sample requests as needed.
• Work with Sales Support staff if/when fabrication or design work is involved with a quote or order.
• Maintain customer paperwork (customer information, customer notes, pricing, quotes) based on need and Atlas document retention policy.
• Log customer complaints and assist with investigation of customer complaints and returns; take appropriate action to prevent recurrence when appropriate.
• Work with accounting to process approved customer credits.
• Provide support and information to sales team, work closely with sales team to service clients.
• Answer phones as needed.
• Cross-train in other areas within Customer Service
• Assist with collection of past due accounts as needed.
• Assist with implementing price increases or decreases accurately and completely.
• Notify appropriate personnel internally when issues arise with pricing, non-conformities, etc.
• Analyze customer ordering patterns and make recommendations to improve material efficiencies.
• Set up new items (parts/products) as necessary.
• Travel to customer locations and trade shows as required.
• Maintain regular, predictable physical attendance.

Account Executive Education, Licenses & Certifications

• A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment.

Account Executive Skills & Abilities:

• Computer literate with ability to effectively utilize Excel, Word, email, Power Point
• Ability to learn quickly and retain a large amount of detail regarding customer and products.
• Strong organizational skills with high attention to detail.
• Ability to deal effectively with changes in customer orders, notifying production if already in process.
• Ability to communicate clearly (both verbal and written) to personnel from a variety of functional areas.
• Ability to enter, manipulate and retrieve data from the computer.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of personnel.
• Knowledge of principles and processes for providing the customer with top-notch, personalized service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must be able to work well with many types of people and must be able to build good relationships with clients and with other members of the support services, operations, accounting, and sales teams.

Total Compensation

• Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer.

No calls or agencies please.

IND3

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years
• 4 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Travel requirement:

• Travel

Application Question(s):

• Do you have 3+ years of Customer Account Management experience?
• Do you have 2-3 years of Customer Account Experience within a Manufacuring environment?
• Have you effectively assisted customers with questions regarding all products/market segments?

Work Location: In person