ATCO Group is Looking For Dispatcher at Edmonton, AB Full Time

Salary : Starting rate is $31.64 per hour

Position Summary:
Always there. Anywhere. That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise, and we have the courage to do the right thing, even when it’s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.

Join ATCO Gas as a casual Dispatcher in our 24-hour operations in Edmonton or Calgary. You should anticipate near full-time training for 3-4 months, followed by an average of 70-100 hours monthly, with both scheduled shifts and potential same-day requests.

As a Dispatcher, you’ll play a pivotal role in ensuring the safety and efficiency of our services. You will handle both emergency and routine communication from both internal and external stakeholders, ensuring timely and effective dispatching using various communication channels, while also supporting broader organizational objectives.

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity and the courage to innovate, then this role is for you.

What You Get to Do:
Receive and prioritize inquiries from both internal and external customers, ensuring efficient dispatch to the relevant personnel.

Adhere to and execute emergency guidelines and company Work Procedures.

Manage requests for resources, including materials, services, and information.

Monitor and support the coordination of operational tasks, ensuring the effective use of company personnel.

Enforce and promote adherence to the company’s working-alone procedures.

Oversee service calls for quality assurance, confirming process requirements are met.

Interpret company electronic plans, assisting internal customers in comprehending gas facilities.

Educate customers on basic operation of natural gas equipment.

Contribute to the maintenance of Work Procedures and related documentation.

Undertake any additional duties as required.

Qualifications:
Completion of Grade 12 Diploma or General Equivalency Diploma (GED).

Certificate in Emergency Communications and Response would be considered an asset.

Proficient in keyboarding and familiar with software applications, including Microsoft Word, Excel, and Outlook.

Prior experience in emergency call handling, priority call handling, and use of dispatching systems is desirable.

Knowledge of Customer Service and Natural Gad Utility Operations is advantageous.

Competence in reading and interpreting maps, coordinates, and work plans will be beneficial.

Flexibility to work a variety of shifts including 12-hours and overnight when necessary.

Exceptional judgement, decision-making skills, attention to detail, and communication skills.

Capability to operate both independently and collaboratively in a team.

Proven ability to multitask, problem-solve, and prioritize in a dynamic, fast-paced environment, maintaining a customer-centric approach.

What We Offer:
A culture based on caring, integrity, agility, collaboration, safety, and striving for excellence.

Competitive compensation

Temporary benefits

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Natural Gas is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.