Associate Producers, Inc. is Looking for Customer Solutions Agent Full Time

The Position

We are looking for full-time bilingual Customer Solution Agents to work from home that can really connect with consumers, “wow” them, and provide the right self-storage advice and solution.

We promise:

A fully remote, work-from-home position with full support and resources from corporate head office

No cold calling and you’re not on the clock. Inbound calls only

Competitive hourly rate with annual merit increases

Full benefits program and incentive plans

This position offers the Customer Solutions Agent the opportunity to conveniently work from home on a permanent basis, with the option of working at the office. The national corporate head office is located at 1740 Argentia Rd, Mississauga, ON.

Requirements

Bilingual in English and French

Ideally, up to 2 years of previous experience in an inbound call centre environment or 1 year or more of customer service experience in a non-call center environment with proven success of using sales techniques to drive revenue

Excellent communication skills

Ability to persuade and create that “wow” experience

Problem solver with ability to make quick decisions on the fly

Ability to exhibit active listening while attending to customer needs

Able to work independently with minimal supervision

Responsibilities

Handle all inbound calls, delivering a world-class customer experience.

Communicate effectively to customer correspondence via live chat and email.

Work with a call script as a guide but creatively make it your own.

Provide product knowledge and solutions to customers to best suit their storage needs.

Book reservations in a customer relationship management (CRM) software tool.

Deal with customer complaints and escalations.

Ad hoc tasks as assigned by call centre manager

Why You Should Apply

Work from home with flexibility to work at corporate head office if needed

Highly competitive hourly pay rate with merit increase based on annual performance appraisal

Comprehensive onboarding along with ongoing training and development

Full benefits program after 3 months

Company sponsored retirement savings plan

Quarterly call-centre incentive bonus based on lead generation

Thanksgiving Day gift and Christmas bonus up to $100

Company-sponsored summer event and Christmas party

Opportunity for advancement

Job Type: Casual

Salary: $100.00-$200.00 per day

Benefits:

• Dental care
• Life insurance

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location