Associate Manager, Special Operations Full Time

About The Role

We are seeking a highly skilled and versatile Associate Manager for our Special Operations team to join our newest brand: Factor (factormeals.ca), a healthy, ready-to-heat meal delivery service. You will lead key strategic projects to scale and improve our operations. Reporting to the Senior Manager of Operational Excellence you will work across all functions and teams within our business (supply chain, production, culinary, quality, ops tech, etc.), supporting our most pressing priorities. You will lead several projects at the same time, support core operations as needed, and proactively propose new projects and opportunities.

What You Will Be Doing

• Have end-to-end responsibility for strategic projects with high impact: identification of new opportunities, realization of business cases, and execution.
• Dive deep into different areas of our business – e.g. supply chain, production, culinary, quality, ops tech – to understand and solve complex problems, and improve decisions and processes
• Create monitoring and management tools for various projects (timeline, budget, investments, etc.)
• Support the core operations of different functions based on business need
• Analyze data to identify initiatives to improve our operations and the daily customer experience, and to make recommendations to the senior leadership team
• Develop and deliver communication and change management plans to internal and external stakeholders to identify and remove project implementation risks and roadblocks
• Effectively implement and sustain operational changes
• All other duties, as assigned

At a Minimum, You Have

• Bachelor’s degree in business, engineering, supply chain, or a similar field
• 1-3 years of experience working in operations, manufacturing, logistics, supply chain management, consulting or a related field
• Experience leading and supporting special operations projects, with strong skills in prioritization, stakeholder coordination, and execution
• Highly organized and detail-oriented: you have well-developed strategies for never missing a deadline or overlooking a key detail, and are comfortable juggling multiple priorities at once.
• Entrepreneurial with an ownership mindset: you enjoy working in small teams, taking ownership of your work, and always thinking beyond the scope of a given assignment.
• Naturally curious: you’re innovative, creative, and constantly looking for ways to improve upon things.
• Customer centricity: you understand how your decision-making abilities will impact internal and external customers
• Quantitative and analytical experience (either through education or professional experience), including expertise with Google Suite, Excel, and data visualization systems

What You’ll Get In Return

• Competitive salary and health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the “Apply Now” button. If this role doesn’t quite match what you’re looking for, but you’d like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We’d love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

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Mississauga, ON Pay Range

$75,000—$85,000 CAD