Assistantly Hiring for Patient Coordinator at Arkansas, United States Full Time

Be part of our dynamic 🦄 community and make a real impact on our clients’ success. Assistantly offers some of the best benefits and perks in the industry.

About The Role

We are currently seeking a dedicated and compassionate Patient Coordinator to join our growing team. As a Patient Coordinator at Assistantly, you will play a pivotal role in ensuring the seamless coordination of patient care within the homecare setting. This position involves a range of responsibilities including case management, timesheet processing, attendance management, caregiver evaluation, and facilitating communication between caregivers, patients, their families, and insurance providers. The Patient Coordinator serves as a key liaison between caregivers and the nursing department, ensuring effective collaboration and adherence to care plans.

Responsibilities

• Oversee the coordination of patient cases, ensuring that all aspects of care are managed efficiently and effectively
• Ensuring caregivers are clocking in and out from patients’ phones utilizing the approved methods
• Ensuring caregivers are completing all tasks listed on the patients POC, if a task is not completed, a refusal code is entered
• Manage the accurate and timely processing of caregiver timesheets to ensure proper compensation and billing
• Maintain records of caregiver attendance and address any attendance-related issues promptly and professionally
• Evaluate caregiver performance and provide constructive feedback to ensure the delivery of high-quality care
• Review and discuss the patient’s plan of care with caregivers, ensuring alignment with the patient’s needs and preferences
• Foster open communication channels between caregivers, patients, their families, and other stakeholders to facilitate the exchange of vital information and address any concerns or questions
• Liaise with patients’ insurance providers to provide updates on patient conditions and ensure that necessary approvals and authorizations are obtained
• Maintain open communication with the nursing department to coordinate patient care activities, share relevant information, and address any care-related issues or concerns

Requirements

• Prior experience as a Patient Coordinator or in a similar role within a healthcare setting
• Exceptional customer service skills with a compassionate and caring demeanor
• Strong organizational and multitasking abilities, with the ability to prioritize tasks effectively
• Excellent communication skills, both verbal and written, with attention to detail
• Ability to work well in a fast-paced environment and remain calm under pressure
• High level of professionalism and adherence to patient confidentiality regulations
• Strong problem-solving skills and ability to find solutions to patient inquiries and concerns

Benefits

• Above Market starting pay scale
• Permanent WFH opportunities
• Part-Time, Full-Time
• Health & Wellness Allowance
• Monthly Bonus Drawings
• Loyalty & Performance Bonuses
• Profit Sharing
• Professional Development Training
• Community of Unicorns