Aspire Personnel Ltd Hiring for Commercial Customer Support Administrator at Linford Wood Full Time

Our client is looking to recruit a Part Time Commercial Customer Support Administrator to join their small team. You will be the first point of contact for customers and suppliers either by phone or email.

This is a ‘full on’ Admin role, attention to detail is paramount, being able to juggle various tasks at the same time, and a willingness to learn.

Hours of work – 25pw one of the days MUST be a Friday, with potential flexibility on the other days

The main aspects of the role are –

1. Process Orders, sales enquiries POD requests, sample.
2. Process Waste collections.
3. Co-ordinate orders internally with suppliers to ensure supply.
4. Process Sales invoicing. Purchase Invoicing.
5. Maintain customer database CRM.
6. Administration support to the Sales team CSM and MD.

PRINCIPAL ACCOUNTABILITIES

(What is required summary….to what…. with what outcome, )

1. Processing all customer orders and related purchase orders in a timely manner and within company SLA’s, liaising with suppliers/warehousing and ensuring all deliveries are made on time and within the customers expected timeframes, ensuring full feedback to customers and sales team is made on any fulfilment issues.
2. Process all Collections of waste and empty IBCs and any return requests.
3. Send Samples overseas.
4. Run management s and issue to respective employees/pre-determined list.
5. Process all Sales invoicing ensuring correct payment terms and associated paperwork are included, also ensuring up to date for month end closes.
6. Process all sales related purchase invoicing, ensuring pricing is correct. Raise queries and request credits where necessary.
7. Investigate any customer queries relating to orders and invoicing, following through to completion raising credits where necessary.
8. Provide any POD requests to the requestor.
9. Process all Consignment replenishment orders and raise the relevant monthly usage invoicing with correct documentation.
10. Ensure that Sap is updated with relevant key information. Carry out Ad hoc Data entry updates as and when required.
11. Work with the Commercial Manger to understand Supplier Performance data and analyse POD data to improve efficiencies.
12. Other Admin duties to support the business as directed by the Commercial Services Manager

Essential Skills –

Good skills in all Microsoft packages

Experience or Order taking (would be an advantage)

Minimum of two years administration skills