AspenClean Hiring for Customer Care & Marketing Coordinator at North Vancouver, BC Full Time

We are looking for an operationally-minded and people-focused professional to join our Team in the role of Customer Care & Marketing Manager in West Vancouver.

AspenClean is a rapidly growing brand operating throughout Canada and the US. We make the ordinary business of green cleaning extraordinary. We believe that every member of our team is a vital contributor to our success. Our culture is based on core values of Integrity and Professionalism.

Your responsibilities are

• Ensure that every customer is met with the most exceptional customer service
• Provide cost estimates and pricing to new and existing clients via phone, email, and online chat
• Dispatch, direct, and conduct regular communication with field employees
• Set and optimize the daily schedule of jobs while taking multiple constraints and considerations into account

• Answer client inquiries, reviews, and feedback related to services and products
• Assist with managing email and social media marketing campaigns
• Help with writing blogs, organizing and maintaining information presented online
• Collaborate with internal teams to create digital experiences and optimize user experience
• Overall you’ll be an indispensable part of an exciting, growing company helping to make everything run smoothly and have fun doing it

Successful candidates will be:

• Able to multi-task and prioritize effectively
• Be proficient with computer applications and email, including Microsoft Word, Outlook, etc. and database systems for scheduling and CRM such as Salesforce
• Capable of dealing with issues and complaints quickly and effectively
• Possess excellent attention to detail and problem-solving skills
• Passionate about delighting clients, and a healthy, non-toxic lifestyle
• A team player willing to involve themselves in all aspects of the business

Key attributes

• University or College degree
• Exceptional communication in English and interpersonal skills

• At least 2 years of experience in a customer service or marketing role
• Computer proficiency in office applications, email, and data entry
• Experience using database systems and social media platforms
• Experience balancing multiple tasks in a fast-paced working environment

What we offer

• A fun place to work, located in North Vancouver, at the foothills of the Rocky Mountains
• Competitive salary
• Performance-based bonus
• Other benefits: (sit/stand desks, staff discounts on company products and services)
• Extended health & dental benefits
• Help with immigration/PR sponsorship
• Playing with our office dog Dusty!

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• North Vancouver, BC V7H 0A2: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor’s Degree (preferred)