Aspen Valley Hospital Hiring for Clinic Coordinator I – Outpatient Full Time

Embrace the adventure of a career at Aspen Valley Hospital. Aspen Valley Hospital is a twenty-five-bed community hospital that represents the best of two worlds – the warmth and friendliness of a small town and the technical expertise of a major medical center. Our award-winning hospital, nestled in the heart of Aspen, CO, includes a team of more than 500 people dedicated to making a difference for our patients, families, and community. Nationally we are recognized for providing some of the most exceptional patient care of any hospital across the country.

AVH requires the initial set of COVID-19 Vaccinations for all Staff.

This Position Offers:

Highly competitive pay, 40 hours per week, comprehensive benefits package (including generous PTO, health insurance within your first 30 days, retirement), being part of a very cohesive & supportive team, four of North America’s top ski resorts at your doorstep, and much more.

Job Overview:

An excellent new career opportunity with no experience required! We are willing to hire and train the right candidate; someone looking to kick-start a career in healthcare that has excellent communication, a positive attitude, and a passion for helping others. As a coordinator working in a clinic location, you are responsible for complete and accurate registrations, including the proper completion of required consent for treatment, payer compliance forms and the copying/scanning of patient insurance cards. Daily responsibilities are directed by the Clinic Supervisor in cooperation with the OP Clinic Director.

Primary Scope of Responsibilities:

• Serves as a receptionist for the Pain Management Clinic waiting area. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families. Assists with keeping family members updated regarding patient’s procedure/visits
• Schedules first-time and follow-up visits with patients
• Answers telephone calls promptly and responds to requests and messages in a timely manner. Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed. Perform reminder calls to patients as required.
• Obtains insurance and demographic information, completing and documenting ABNs as appropriate.
• Performs accurate registration using thorough interview techniques to ensure that information is complete and accurate. Ensures that all compliance requirements have been met, and the registration is properly created and/or updated for anticipated billing.
• Exercises the most desirable customer service demeanor with confidentiality and professionalism in all communication, duties and attire while interacting with patients, physicians, staff and visitors.
• With training, is thoroughly versed in Hospital and applicable HIPAA regulations and is especially sensitive to, and mindful of, patient confidentiality in all scenarios. Conforms to all regulations without exception.
• Performs cash collections at time of service, consistent with financial counseling procedures, the hospital’s Credit and Collection Policy and Guidelines and other financial directives. Utilizes software for payment and receipt on all applicable encounters. Handles money competently and securely, properly balances received payments and returned change, and balances and reconciles cash drawer daily.
• Monitors lobby activities and alerts the Clinic Supervisor, Physician, or Nursing Staff when triage is needed or when the lobby is full.
• Utilizes paging system as needed/directed.
• Assist with discharging patients from the Clinic, with coordinating follow-up appointments, pre-authorization and scheduling of surgeries and procedures as needed. Inform patients about their next steps and assist with any questions.
• Accurately prepares and maintains patient charts including scanning of medical records and results of tests/procedure done by non AVH sites into electronic medical record, as needed.
• Prioritizes work load.
• Participates and contributes in Department meetings
• Adheres to all accepted patient safety standards
• Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations.
• Other duties as assigned/requested.

Minimum Qualifications & Requirements:

• Strong interpersonal & customer service skills required
• Planning and prioritizing
• PC Computer proficiency required
  • Specifically, Microsoft Office suite
• Ability to read and communicate effectively in English
• Bilingual – English/Spanish preferred
• Medical terminology knowledge is a plus, but not required

Benefits & Compensation:

Hire-in rates of pay are based upon the relevance of years of experience, education and certifications. Our talent acquisition team will help you understand how your direct experience will be considered.

Pay range for new hires: $20.88 – $27.14/hr + $1,000 sign-on bonus

Our comprehensive benefits package includes generous paid time off, health insurance within your first 30 days, and retirement, which can be viewed here