Aspen Talent Solutions Hiring for Customer Service Representative at Tampa, FL Full Time

Position Title: Customer Service Representative

Classification: Full Time – Non-Exempt

s To: Director of Operations

Location: Tampa, FL

Position Overview

Greetings from Aspen Talent Solutions! Our client in the asphalt maintenance industry is looking for a Customer Service Representative. Duties include answering phone calls or emails from customers to answer questions utilizing strong communication skills, entering information, and maintaining expert knowledge about company services to best help customers.

Qualifications

• Excellent Communication Skills, both verbal and written
• Strong Interpersonal skills and professional demeanor
• Strong Organization skills and attention to detail
• Proficient with Microsoft Office Suite and CRM software

Responsibilities and Essential Duties

• Answer incoming phone calls and answer questions or forward calls / messages to appropriate person / department
• Providing introductory information to new customers
• Enter New Orders from Proposify into Estimate Portion of QuickBooks
• COI’s – Certificate of Insurance Request and Maintenance as needed
• Determining the quickest, most effective ways to answer a customers or vendors questions
• Escalate queries and concerns as necessary
• Troubleshooting issues and forwarding them to appropriate person / department
• Working with other departments to find appropriate solutions
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they are satisfied

Experience / Requirements

• 1 – 3 year of Customer Service experience, asphalt or construction preferred
• Excellent communication skills, both verbal and written
• Strong interpersonal skills and professional demeanor
• Proficient with Microsoft Office Suite—Outlook, Word, Excel, and Teams
• Strong organization skills and attention to detail
• Experience with Salesforce a plus

Working Conditions/Physical Requirement

• Sitting 70% Standing/walking 30%
• Minimum lifting requirements of 35 pounds
• Frequent client and interoffice employee interaction

• Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of our client.