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ASK Consulting Hiring for JAMF Specialist at Miami, FL Full Time
Full Job Description
- Job Type:Contract
Posted about 2 hours ago
- Expiry Date: 29 April 2023
- Referral: [email protected]
Job Description:
Visa: USC or GC
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To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
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To provide support for on-call escalations orL3 level support and do incident and problem management
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Work on value-adding activities such as Knowledge base update and management, training freshers, coaching analysts, and conducting interviews or participation in hiring drives.
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To adhere to quality standards, regulatory requirements, and company policies.
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To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
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To participate or contribute to EN business in the creation of proposals to drive Service improvement plans.
24 X 7 support environment
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.