ASDA Hiring for HR Shared Services Administrator at Leeds Full Time

Our Leeds operation is based in Morley where you will be required to work as part of a team to deliver great customer service to our colleagues and key stakeholders. We will have high expectations that you are able to complete tasks and queries within the required time frames to effectively resolve customer questions and queries.

If you’d like to be part of a Global community of Shared Services with a mission to provide simple, standard, and compliant back office services and you think you’d thrive on working as part of a team within a large transactional HR operation this could be the role for you.

What you’ll be responsible for

Responding to and resolving customer questions and issues

Correctly processing tasks and activities requested by our customers through a ticket resolution system or by telephone and e-mail

Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues

Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation

Collaborating with managers, team leaders, team colleagues, customers and other business partners

Completion of people administration tasks as part of the employment lifecycle, recommending ways to improve the ways we do things where it would benefit the customer experience

Adapting to and learning from change, challenges and feedback

Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received in order to complete or resolve the customer request

Notetaking in meetings

About you

You will need to be organised with a high attention to detail and the ability to plan and prioritise your own work load. Ideally, you will have Administration experience however, IT and Microsoft Excel skills are essential. You will possess:

Exceptional customer service skills, and capable of speaking to customers on the telephone

High attention to detail and accuracy

A talent for problem solving and the ability to apply judgement based on the situation

Excellent written and verbal communication skill

Experience in planning and prioritising your own workload

The ability to adapt and work flexibly with changing work demands and tasks

Computer literate with the ability to learn new systems

Working towards CIPD level 3/5 ( not essential)

Your Benefits

You’ll receive an excellent benefits package which includes colleague discount, share save scheme and a competitive pension. We also like to share our success; after all you made it happen, so every eligible colleague is also part of the Asda bonus scheme. The development opportunities are endless and we’ll support you every step of the way to help further your career.