Ascension Marketing Inc Hiring for Customer Service Representative at Philadelphia, PA Full Time

This position interacts with customers to provide information in response to inquiries about

products and services and to handle and resolve complaints. Excellent communication abilities

and data entry skills are essential for candidates. They are confident at troubleshooting and

investigate if they don’t have enough information to resolve customer complaints. The target is

to ensure excellent service standards, respond efficiently to customer inquiries and maintain

high customer satisfaction.

Responsibilities

• Generate sales leads
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Resolving customer complaints
• Managing database records
• Drafting status s on customer service issues
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution

Skills

Proven customer support experience or experience as a client service representative

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Job details

Pay

$500.00 per week

Job type

Full-time / Part-timeInternship

Number of openings for this position

10+

Schedule

• Weekend availability
• Monday to Friday
• 10 hour shift