Ascendion Hiring for Customer Service Representative at Seattle, WA Full Time

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Maintain a high level of industry knowledge and stay up-to-date with products and services. · Other duties as assigned.

Day to Day Responsibilities:

• Deliver exceptional member experiences via diverse communication channels.

• Offer basic technical support for digital services.

• Monitor and process online member requests, including account maintenance, dispute processing, account closures, and wire origination.

• Actively listen to members, identify their needs, and present suitable products and services.

• Solve member issues both operationally and emotionally.

• Independently serve members with minimal supervision, while effectively communicating.

• Adhere to policies, including remote work guidelines, in all communications.

• Participate in organizational or department-wide training to uphold Credit Union values.

• Achieve call stats within desired SLAs, contributing to contact center service level goals.

• Maintain a high level of industry knowledge and stay up-to-date with products and services.

• Other duties as assigned.

Must Have: · Maintain a professional demeanor and appearance. · Other duties as assigned. Must Have Skills:- Exceptional customer service skills – Ability to provide basic technical support – Ability to monitor and process online member requests – Ability to identify customer needs and present suitable products and services – Ability to solve customer issues both operationally and emotionally – Ability to serve customers independently with minimal supervision – Ability to adhere to policies and guidelines – Ability to participate in organizational or department-wide training – Ability to achieve call stats within desired SLAs – Professional demeanor and appearance

Job Title: Contact Center Agent / Customer Service Representative

Location: North Seattle, WA

Salary Range: The salary for this position is between $30K – 35K annually. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!