Arvato Hiring for Key Account Manager Full Time

Responsible for managing assigned account in support of business objectives to ensure satisfaction with products and services. This responsibility encompasses a variety of activities that require consistent directing, planning scheduling, and tracking of requests. The Account Manager will have overall responsibility for the account (“account” and “program” are used similarly).

Your Task

• Plans and directs activities of functional areas, fulfillment and customer service ensuring overall team goals, objectives and KPI (Key Performance Indicators) levels are met
• Assumes overall responsibility for front end (customer service), back end ( fulfillment and printing) and finance operations toward the client for the account
• Prepares cost estimated and develops proposals for all the changes requested that affect the account
• Responsible for implementation of change requests
• Monitors the activity progress and directs production scheduling to meet client’s expectations and deadlines
• Responsible for staff related activities (hiring, staffing, interviewing, skill development, disciplinary activities)
• Responsible for continuous cost reduction, process improvement and problem resolution
• Coordinates special projects and activities with internal departments and outside vendors and ensures the timely completion of these activities
• Replies to all inquiries regarding the account in a timely manner
• Communicates with account on new programs and services
• s periodically business performance, status and tends to assigned account
• Reviews account specific P&L (Profit and Loss) statement
• Supports other programs and projects by sharing best practices, experiences and know-how
• Support order testing for EDI or Webstore setup

Your Profile

• Bachelor’s degree required with minimum of 4 years’ experience in supervising staff
• Experience in aspects of customer service management preferable
• Experience in aspects of supply chain management, printing and letter shop services preferable
• Experience with ERP/MRP systems required
• High level of knowledge about the account, including the technical environment, and other requirements related directly and indirectly to our business
• Excellent organizational skills and exceptional follow through discipline
• Excellent written and oral communication skills
• Strong leadership skills and exceptional customer service focus
• Capable of realizing, interpreting and developing account growth
• Read, create, analyze and interpret financial s, legal documents, pricing agreements and other relevant documentation
• Analyze problems, direct root causes and resolve all issues
• Must be able to sit at computer for long periods of time.
• Ability to Commute or Relocate/Location Address: Valencia, CA

We Offer

• Salary Range: $85,000-95,000
• 401K with company matching 6%, vested after 1st anniversary year
• Medical, Dental, Vision, Health, Life Insurance, Short-term and Long-term disability
• Flexible Spending Accounts
• PTO that includes 8 company paid holidays
• Available legal assistance (prenups, wills, child support, divorce, etc.)
• Discounts for entertainment and travel across the US (theme parks, cinema, hotels, flights, etc.)
• Tuition reimbursement
• In-house university with access to 500+ online courses (excel, human resources, management, etc.)
• Access to 3rd party resources (childcare assistance, family therapists, transportation assistance, etc.)
• Monthly engagements that sometimes include free meals (Chick-Fil-A, pizza, snacks, etc.)