Arvato Hiring for Key Account Manager Full Time

The Manager of Key Accounts will have overall P&L responsibility for a set of Top Arvato Customers. He/she will ensure consistent and best-in-class customer services through effective planning, management and stakeholder collaboration. He/she will also monitor and review service level and quality adherence as well as continuously drive the development and growth of the accounts. This includes RFQs related to the existing client base and also the onboarding of additional business streams within the unit. The Senior Manager will be direct line management for account managers assigned to the business unit.

Your Task

• P&L responsibility and accountability of P&L results for several accounts including pricing negotiations for change requests and new business opportunities as well as cost control of own operation
• Full engagement and collaboration with account, finance and operations teams to ensure complete financial oversight on the accounts.
• Drive a culture of continuous improvement to ensure best in-class services
• Develop client presentations, such as Quarterly/Strategic Business Reviews and proposals at executive level
• Own and develop the expansion strategy whilst collaborating with regional and global teams to ensure the highest level of quality possible.
• Function as the point-of-contact for escalated customer complaints and handle such cases effectively and professionally, exhibiting proactively and responsiveness to customer issues.
• Travel Requirements: Minimal

Your Profile

• Bachelor’s or Master Degree in Business Management, Supply Chain or similar field
• SAP Experience required
• 5+ years’ experience in leading Key Account Management role
• 5+ years’ experience in large, complex organization with relevant Supply Chain experience, ideally in Healthcare devices environment.
• Demonstrated success with optimizations and improvements within a warehouse setting.
• Client facing customer service approach
• Sit for extended periods of time at a computer or desk
• Stand/walk for extended periods of time with in a warehouse environment
• Ability to Commute or Relocate/Location Address: Memphis, TN
• Schedule: Day shift; overtime as required

We Offer

• 401K with company matching 6%, vested after 1st anniversary year
• Medical, Dental, Vision, Health, Life Insurance, Short-term and Long-term disability
• Flexible Spending Accounts
• PTO that includes 8 company paid holidays
• Available legal assistance (prenups, wills, child support, divorce, etc.)
• Discounts for entertainment and travel across the US (theme parks, cinema, hotels, flights, etc.)
• Tuition reimbursement
• In-house university with access to 500+ online courses (excel, human resources, management, etc.)
• Access to 3rd party resources (childcare assistance, family therapists, transportation assistance, etc.)
• Monthly engagements that sometimes include free meals (Chick-Fil-A, pizza, snacks, etc.)