Arvato Hiring for Key Account Manager Full Time

Company Summary:

We’re on it. That’s working at Arvato.

Arvato offers you one of the most dynamic work environments you can imagine. With a digital, entrepreneurial, and agile mindset, 17,000 colleagues at 87 locations in over 17 countries are making our vision a reality: We want to be the most client-oriented international supply-chain company with the strongest focus on people and technology.

We are a global team player.

We grow, we innovate, we master the challenges of our clients all over the world every day. How do we do it? With our special spirit: We’re on it. For us, that means: We are on the move. We get involved where we are needed. We support each other. We think, change, and find solutions; so that together we can give our best every day.

If you have speed, personal responsibility, innovation, and teamwork in your DNA and want to work in a future-proof industry, only one question remains: Are you on it?

Job Summary:

The Manager of Key Accounts will have overall P&L responsibility for a set of Top Arvato Customers. He/she will ensure consistent and best-in-class customer services through effective planning, management and stakeholder collaboration. He/she will also monitor and review service level and quality adherence as well as continuously drive the development and growth of the accounts. This includes RFQs related to the existing client base and also the onboarding of additional business streams within the unit. The Senior Manager will be direct line management for account managers assigned to the business unit.

Responsibilities:

• P&L responsibility and accountability of P&L results for several accounts including pricing negotiations for change requests and new business opportunities as well as cost control of own operation
• Full engagement and collaboration with account, finance and operations teams to ensure complete financial oversight on the accounts.
• Drive a culture of continuous improvement to ensure best in-class services
• Develop client presentations, such as Quarterly/Strategic Business Reviews and proposals at executive level
• Own and develop the expansion strategy whilst collaborating with regional and global teams to ensure the highest level of quality possible.
• Function as the point-of-contact for escalated customer complaints and handle such cases effectively and professionally, exhibiting proactively and responsiveness to customer issues.

Minimum Requirements:

• Bachelor’s or Master Degree in Business Management, Supply Chain or similar field
• 5+ years experience in leading Key Account Management role
• 5+ years experience in large, complex organization with relevant Supply Chain experience, ideally in Healthcare devices environment.
• SAP Experience required

Preferred Skills/Experience

• Strong relationship management skills and demonstrated ability to communicate and influence at a senior level.
• Strong Problem Solving and Decision Making ability.
• Is logical, analytical, organized, structured & time conscious in his/her work.
• Open for travel on national and international level