Arrowhead Engineered Products Hiring for Customer Service – Customer Service Representative at Remote Full Time

Summary:
Responsible for assisting and servicing customers on the phone and online by preparing and entering customer orders for warehouse processing.
Duties:

• Answer incoming telephone calls in a courteous and professional manner.
• Answer customer product questions using product knowledge and catalogue.
• Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
• Watch fax, email and other digital mediums for incoming orders.
• Be familiar with customer special requirements.
• Enter customer order data into computer system.
• Solicit sales of new or additional services.
• Prepare customer s.
• Prepare orders for warehouse processing.
• Maintain files for order-related paperwork in an organized manner.
• Address customer complaints or escalate if necessary.
• Process refund requests when appropriate.

Education and Qualifications:
High school diploma or general education degree (GED).
6 months to 1 year of related job experience preferred.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods.
Working Conditions:
Heated and air-conditioned office

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Remote

Experience:

• Customer service: 1 year (Required)

Work Location: Remote