Arrow Payments Hiring for Client Success Specialist at Remote Full Time

Why working with Arrow Payments is incredible!

Who you spend your day with matters. Our core values focus on personal and professional growth, love, listening, authentic communication, collaboration, and delivering value.

Our Mission:

We believe business is personal. We strive to improve the life and lifestyle of our team and our clients.

Why are we different?

Actually, this is the way we want life to be, so we created it. We start our weekly team meeting with 2 minutes of meditation and share our highs/lows for the week. Our company has monthly training on emotional intelligence. Every month, we send the team either a surprise and delight gift or we have a fun experience to build relationships.

We help you take your career where you want to go. Really.

What do we ask in return?

Job Mission:

Taking care of our clients is our top priority. The Client Support Specialist is responsible for completing tasks that support our clients’ long-term success.

What We Do:

Arrow Payments delivers exceptional support to clients with complex payments, security, and compliance needs.

Key Competencies:

● Number one. Get the job done. Put in a solid day of work and then enjoy your time with family and friends.

These are skills that will help along the way…

● Excellent Communication: Clearly and proactively communicates the status of requests to Clients and internal stakeholders. Escalates as appropriate.

● Time Management: Values time and uses his/her/their time effectively and efficiently. Concentrates on priorities, while also attending to a broader range of activities.

● Timeliness of Delivery of Output: Produces work on time, without sacrificing quality.

● Priority Setting: Has a keen sense of what’s mission-critical and what is just nice to do. As a result, he/she/they spend time on what is most important.

● Patience: Ability to approach a request enthusiastically and positively, whether for the first or the 100th time.

● Integrity and Trust: Follows through and does not cause problems for others. Is seen as a direct, truthful, and widely trusted individual.

● Listening: Acknowledges points others are trying to make via attentive and active listening, even when he/she/they disagree.

● Customer Focus: Dedicated to meeting the expectations and requirements of internal and external clients by prioritizing clients first. Establishes and maintains effective relationships with clients and gains their trust and respect.

● Alignment: Aligned with the culture, values, and mission of

Arrow Payments.

Responsibilities: Client Success Support

● Inside scoop: We will train you, however, the more you can show us you know some of the items listed below, the better.

● Prioritization and execution of tactical tasks for clients

● Manage your cases and tasks in our CRM system

● Execute on assigned support cases, ensure all steps are set up and completed within the system, and communicate with the client along the way

● Communicate to Team Members as cases are in-progress and completed

● Close support cases at the point of completion

● Update tasks and cases with appropriate next steps

● Front line client support

● Answering client calls, and emails with high-touch client service within standard turnaround times

● Ordering payment devices, installing and training clients on new devices

● Setting up payment pages, gateway accounts, and other configurations

● Assisting clients with transaction refunds, ing, and research requests

● Setting up new merchant accounts, training users on systems

● Supporting Customer Success Team

● Scheduling meetings, sending invites and reminders

● Execution of Client Love initiatives, including thank you notes and gifts

● PCI Self-Assessment Questionnaire (SAQ) support (training provided for PCI and SAQs)

● Manage monthly SAQ process

● Reach out to merchants due for annual SAQs

● Set up calls with clients to support them through the process

● Operations:

● Keep client success operations documentation up to date

● Pull monthly s from vendors on client activity

● Complete research projects on payment solutions

● Administrative tasks as assigned

Job Type: Full-time

Pay: $40,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Mileage reimbursement
• Paid time off
• Paid training
• Parental leave
• Travel reimbursement
• Vision insurance
• Work from home

Experience level:

• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Performance bonus
• Retention bonus
• Yearly bonus

Travel requirement:

• No travel

Application Question(s):

• Please share with us why you are interested in working with Arrow Payments.

We want to know more about you! Please share with us your personality from 16 personalities. It is a fun way to learn about yourself and others. https://www.16personalities.com/free-personality-test

Education:

• Bachelor’s (Required)

Work Location: Remote