ARK Solutions, Inc Hiring for Customer Service Representative (REMOTE) at United States Full Time

Job Duties:

• Respond quickly and professionally to high volume email communication with drayage customers, carriers, and internal team members in addition to ensuring Carrier and Shipper expectations are well aligned.
• Input all new drayage shipments into the Transportation Management System (TMS) based on direction from the drayage sales team & customer communication.
• Continuously update and maintain TMS with high volume drayage shipments, ensuring close attention to detail and minimal mistakes.
• Responsible for vessel and container tracking on port websites, providing updates to customers, carriers, and internal team members.
• Build and nurture customer and carrier relationships with excellent response time and problem-solving skills to initiate further business.
• Continuously and clearly communicate with team to provide customers and carriers with most accurate and up to date information.
• Manage all account communication in a timely and professional manner.
• Follow up with carriers to confirm final charges and receipt of all necessary paperwork depending on customer needs.
• Request and follow up with customers for approvals when necessary.
• Work closely with billing and carrier settlements to ensure all SOPs are being correctly followed and carrier expectations are laid out clearly from beginning to end.
• Proactively identify roadblocks and work independently as well as with the team to suggest and implement effective solutions and appropriately escalate issues.
• Effectively maneuver both customer and carrier communication to ensure all parties are up to date on status s and on the same page.
• Any other tasks as assigned by management, at the discretion of management, based on the needs of the operation not listed above if any.

Skills & Requirements:

• Ability to work in a heavily team-based environment where success is reliant on all individuals working effectively together.
• Must have incredibly strong communication skills (both verbal and written) with experience working well within a team and individually.
• Ability to handle very high-volume email communication while remaining organized and calm under pressure.
• Must be very detail oriented.
• Display exceptional customer service and problem-solving skills.
• Must be proficient with Microsoft office suite, especially outlook and Excel.
• Bachelor’s degree preferred.