Arden University Hiring for Student Support Advisor Job at Coventry, England Full Time

Student Support Advisor / Support Champion

Salary: circa £20,000 – £22,000

Location: This role is open for agile working across the UK or can be based in either Arden’s head office in Coventry/Warwick or one of Arden’s study centres across the UK.

About Arden: We pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. As a private University we operate at a faster pace, we are more creative and entrepreneurial, and we are not afraid to take risks. We are small enough to be agile, but with grand plans to make a global impact. We have offices across the UK and in Berlin and in the next five years, you will see us in most continents across the globe, but we need you to help us achieve this. We are also proud to have won the Education Business of the year 2020 – Education Investor!

The Opportunity: The job holder will be the first point of call for all of our student body. You will communicate with students via phone, email, live chat and messenger and be able to listen to a range of customer service issues and offer a unique and innovative solutions to each problem. You will aim to go ‘above and beyond’ to deliver an exceptional service recognising that a personal, friendly, approachable interaction is always expected.

The Person: Do you have considerable customer service experience in a student/customer facing capacity? Do you have a passion for helping people to succeed and the willingness to learn new skills? Do you have excellent written and verbal communication and interpersonal skills? Do you have the ability to prioritise and organise a varied workload? If the answer to the above is yes, you are the person we are looking for!

Why Arden: At Arden, our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with our wonderful benefits. We want our colleagues to enjoy both their personal and professional life, and we know work-life balance is at the forefront of everyone’s mind, as such we offer the opportunity for our people to explore agile working and offer flexibility in working pattern to accommodate where we can. We know that health and wellbeing are important, and our colleagues benefit from Health cashback plans along with access to wellbeing support. Our colleagues love the standard 30 days holiday, add the bank holiday on top and we will even throw in Christmas closure, giving you plenty of time to do the things you love! Your future is also important to us, and we want our staff to be as comfortable as possible in retirement, so we offer a generous pension plan from Aviva.

We want you to grow as the University grows, as such we promote lifelong learning and all our colleagues can study any of our courses for free, we also offer a generous friends and family discount. We believe in the freedom to learn, and each year every colleague can use the Golden Ticket to gift a free Arden education. To learn more about our benefits click here, for the full JD click here or to start your journey with us click apply!

Deadline: Thursday 4th November 2021