Aramvisas Hiring for IT Analyst at Ottawa, ON Full Time

Duties & Responsibilities:

• Responds to and resolves support-related service desk calls as needed/escalated/assigned
• Installs, upgrades, and maintains physical and virtual servers, as well as network devices
• Communicates and documents issues and resolutions for knowledge sharing to other support staffs to minimize user downtime
• Communicates and coordinates with senior technical staff and other teams to provide or implement permanent solution
• Performs software installations or hardware deployments following standard procedures.

Leverages available tools and resources. Coordinates with users to ensure timely delivery following standard SLAs with minimum impact to business

• Gathers requirements from end-users and other key stakeholders to ensure that existing and future technology solutions are in alignment with business needs
• Monitors infrastructure assets, including but not limited to network performance, resource utilization and scheduled jobs execution. Manage and resolve issues with other IT support
• Provide remote support to user’s system for troubleshooting purposes
• Draft and maintain IT support related documentation, including but not limited to, user instructions, troubleshooting steps, checklists and workflow or processes.
• Help in refreshing and provisioning all IT hardware assets based on established protocols, and maintain their inventory status in Fresh Service
• Need to provide on-site IT service and support for both locations

Job Types: Full-time, Permanent

Salary: $50,112.00-$91,836.00 per year

Additional pay:

• Bonus pay

Benefits:

• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Education:

• Bachelor’s Degree (preferred)