ara Shoes Hiring for Customer Service Representative at Gatineau, QC Full Time

Position
This is an exciting opportunity to join the ara Shoes team in an important role as a customer service representative at our North American headquarters in Gatineau, QC. The chosen candidate will provide Customer Service to retail and online clients, and includes internal sales support. This is a fast-paced, full time position with a major European footwear brand.

About ara Shoes
For over six decades, ara Shoes has been known for crafting footwear that combines attractive design with the perfect fit. A family owned German company with the highest quality standards and leading-edge designers, ara combines traditional craftsmanship with innovative technologies to take you through every step of your day and night. Ongoing commitment to style, fit, and quality has allowed ara to become one of Europe’s greatest footwear producers.
ara Shoes are created through a process that combines intensive hand-crafting with up to 130 individual operations. By owning all of our production facilities in 6 countries, we ensure that no corners are cut. Only the highest quality materials are used and our shoes are subject to independent testing and reporting on a regular basis. It goes without saying that production takes place at the highest technical level and conforms with all international environmental standards. From casual sneakers to flats and pumps to GORE-TEX® boots, ara’s high quality standards are integral to all of our footwear lines.
Relentless German engineering and sophisticated European styling combine to produce our legendary fit and function. ara designs each shoe to cushion the foot’s complex anatomical structure. Special features, such as a range of widths and flexible materials ensure that the shoe adapts to the foot, not the foot to the shoe. Specially developed ara functions such as shock absorption and superior breathability deliver unparalleled comfort and stress-free walking.

Work Location
ara Shoes head office is located at 77 rue Jean Proulx in Gatineau, Quebec.

Responsibilities

• Support Wholesale and retail consumers
• Work with customers on the phone both incoming and outgoing calls
• Order Processing
• Return Processing
• Work to create solutions for retail and consumer issues that arise
• Direct-to-consumer (D2C) support
• Report running and translation to MS Excel on a daily, weekly, and monthly basis

Candidate Requirements

• Bilingual preferred (English and French)
• Able to work at the Gatineau Office
• A Self-Starter who is detailed by nature and has experience working unsupervised, as well as in a team environment
• Has a working knowledge of Microsoft Office with a heavy slant towards Excel
• A proven track record in customer service or customer support
• Google Drive/Cloud Storage experience and connected programs (Google sheets, docs, sites, etc.)
• Have significant interpersonal and problem-solving skills, confidence and maturity, and a willingness to learn and to pitch in where needed

Computer skills
Versatile/experienced in Microsoft Office

Experience
Customer service: minimum 1 year essential
Sales: helpful, but not required

Language
English (fluent) French (conversational)

Education
Secondary School required
College or University not essential

Job Classification
Full time

Job hours
Monday – Friday, 9am – 5pm

Compensation
This position comes with a starting annual salary of $39,000 with a possibility of annual bonuses, advancement and growth opportunities.

Work remotely
There may be remote times but this is primarily an onsite position.

Contact
Please submit your resume/CV via email. We thank all applicants for their interest, however only those selected for interviews will be contacted.

Job Type: Full-time

Salary: $39,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Gatineau, QC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (preferred)
• customer service: 1 year (preferred)