Aquario Design Hiring for Support Specialist at New York, New York Full Time

We are looking for a support specialist and trainer to join our team. The job entails supporting customers on daily basis with questions and issues they may have encountered while using the software. Assisting with installations, reporting issues to development, weekly check-ins with customers and testing pre-release versions of our software a few times a year are the main job duties. Software testing experience is a big plus. Along with support, training users is also required. Providing web based training to new users and refreshers to existing users. Training content, such as videos and manuals will be part of this role as well. We also do design projects throughout the year for our social media content, which allows for creative skills to be utilized as well.

• Must be proficient in Adobe platforms; Illustrator & Photoshop
• Knowledge of Aquario Design a plus
• Familiarity of Word, Excel, PowerPoint, InDesign, HubSpot, JIRA, Canva and Camtasia a plus
• KPI methodology a plus
• Willing to work on both Mac and PC platforms
• Must have understanding of the textile or fashion design industry
• Must be able to speak in front of a group and train people on software functions
• Must be able to travel internationally
• Must be organized and able to work nimbly between different types of tasks
• Fluency in English mandatory, other languages a plus
• Bachelor’s Degree
• Must work on both Mac & PC platforms
• 3+ years industry experience in textiles

We work 100% remotely now and will be looking into getting a shared space in the fall. Applicants do not have to be located in the NY Metro. Benefits include options for health insurance, HSA plans, 401(k) and PTO. 

Please send resume, references, as well as URL to website, LinkedIn and/or portfolio.

Aquario Design is a leading provider of fashion, textile and printed design applications for Adobe® Photoshop® and Illustrator®. Fashion and textile designers all over the world trust Aquario’s solutions to capture their creative ideas, manage colors, accelerate design workflows and prepare accurate design files.

Founded in 2009 by our team of fashion designers, who understand each and every step of the design and production process, Aquario Design tools have helped thousands of designers create beautiful clothes and fabrics. Through our firsthand experience and our close relationships with our customers, we know that the majority of designers use Photoshop® and Illustrator® as primary applications. To us, it was only natural to create our specialized solutions as plug-ins, to extend the functionality of both of these Adobe® applications and provide seamless integration of our tools.

Our applications have earned us a reputation as a company that really understands the daily tasks of a designer as a CAD artist, whether in a freelance capacity or as part of a large design team. Our developers work alongside our experienced designers, and over the years, we have undertaken customization and integration work that has generated impressive ROI gains for our customers. Our dedicated customer support team are highly respected for their industry knowledge and helpful attitude. We want you to be completely satisfied with our solutions, and we will work with you to resolve any impediments to achieving this goal.

Aquario Design is based in New York City, in the heart of the garment center, yet we pride ourselves in serving customers across the United States and in international markets. Aquario Design Inc. is a portfolio company of Constellation Software Inc. (TSX:CSU).

Aquario Design