Applied Electronics Limited Hiring for Customer Service / Project Administrator at Mississauga, ON Full Time

Applied Electronics is a national industry leader in Digital Media Integration Solutions and Service, specializing in professional audio visual and broadcast media technology systems. Our core strength is centered on our ability to provide customers with the highest degree of professionalism and customer satisfaction in all aspects of our business processes. We have offices in Toronto, Ottawa, Montreal, Calgary, Edmonton, and Vancouver.

Customer Service / Project Administrator

We are seeking a Customer Service / Project Administrator who excels in multi-tasking, prioritizing and working with little supervision. You excel at processing sales orders and various projects, responding to inquiries and handling concerns, as well as providing information on products such as out of stock or back-ordered. Ultimately, you find fulfilment in delivering value by assisting and supporting our internal and external clients and earning a high customer satisfaction rating.

CSR Job Duties & Responsibilities

• Process clients’ sales orders created from sales quotations, including on loans
• Process supplier purchase orders including checking stock, confirming supplier pricing and following-up on outstanding orders and on loaners
• Prepare clients’ invoices, credits, returns, check on pricing discrepancies and maintain clients’ profiles in the ERP system
• Prepare various reports to assist the sales representatives and project managers.
• Effectively communicate order status with clients and account managers. Proactively work to resolve potential issues and promote high level of clients’ satisfaction
• Work closely with the sales departments to ensure clients’ sales orders are processed accurately

PA Job Duties & Responsibilities

• Administration of various installation projects, ensuring all projects are created accurately in the ERP and required documentation are provided by sales and linked to projects, while providing accurate invoicing and billing milestones
• Monitor project schedules; Work with Project Managers and coordinate with Purchasing team to ensure that ordering meets project schedule, inform purchasing of any changes in project schedule
• Process stock requisitions on and off projects and ensure stock is returned to vendor in a timely manner
• Process project change order requests in ERP, as required
• Prepare, analyze and review BOA/WIP reports for Revenue Recognition meetings

Qualifications

• Relevant College diploma; or 3+ years of experience in a customer support role in a sales support / technical environment
• Excellent communication and interpersonal skills to foster good working relationships with the internal teams and external customer base.
• Team focuses with highly developed analytical and problem-solving skills
• Excellent organizational and prioritizing skills
• Ability to process and track a great deal of work under tight timelines
• Ability to work independently and ability to establish a rapport in a team environment

WHY JOIN US?!

• Competitive pay: Salary, Bonus, Commission
• Vacation and paid time off
• RRSP match
• Flexible scheduling, work from home program
• Technical training and continued education
• Extended health, vision, dental care benefits plan
• Life and disability insurance
• Wellness and employee assistance program
• Family-operated business with core values: Integrity, Quality, Innovation, Commitment, Learning, and Teamwork
• Company perks

Please note that Applied Electronics will, upon request, provide accommodations for disabilities to support your participation in all aspects of our recruitment process.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• Monday to Friday

COVID-19 considerations:

Applied Electronics is an Essential Service Provider of media & communications technology. We have modified operations with protective measures in place to keep our employees safe while we cautiously operate to support other essential service businesses.

Education:

• DCS / DEC (preferred)

Experience:

• customer service: 3 years (preferred)