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Application Support Analyst
Sheffield + Hybrid working (3 office, 2 home)
Up to £45,000
Your new role
The Applications Support Analyst will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.
Responsibilities
Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner
Escalate complex or unresolved issues to third-party vendors or senior IT colleagues
Maintain and update support documentation and resolution logs
Ensure business continuity through prompt issue management
Provide user support across the organisation in line with SLAs
Support the design and enhancement of PowerApps solutions to meet business needs
Assist in maintaining and developing Power BI dashboards to provide actionable insights
Collaborate with internal teams to identify automation opportunities using Power Platform tools
Work with business users to scope and test new app or report features
Contribute to the integration of data sources and systems within the Microsoft ecosystem
Help train users on PowerApps and Power BI usage and functionality
Assist with configuration, testing, and deployment of system changes or new features
Participate in small-scale IT projects and system rollouts
Collaborate with business units to identify process improvement opportunities
Experience needed
Experience supporting Dynamics 365 Business Central in a BAU setting
Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
Familiarity with PowerApps and Power BI
Understanding of business processes in finance, operations, or supply chain
Strong problem-solving ability and customer service mindset
Clear and confident communication skills
Desirable Skills
Knowledge of Dynamics 365 Field Service or CE modules
Experience with Power Automate
Service Management or ITIL experience
Basic SQL or data querying knowledge
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