Log In
Sign Up
Customer Services & Support
ApplicantPro – Apply Connect Hiring for Customer Service Associate at Arco, ID Full Time
The Customer Support Representative will be part of our World Class Customer Support team and will be responsible for supporting the business and technical needs of our growing customer base. As a Customer Support Representative you will be assisting existing customers through e-mail, inbound phone calls or chat. This position is located in Lehi, only 20 minutes from the Salt Lake Valley.
Specific Responsibilities Will Include
- Provide World Class Client Service to Merchants via inbound phone calls, email or chat.
- Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations
- Answer merchant questions and resolves customer support problems related to the Authorize.Net system, billing, account management and troubleshooting.
- Thoroughly describe and document work using call ticketing systems.
- Escalate tickets to Managers, Tier 3 technicians, Reseller group or Specialists as needed.
- Update the ticketing system with current status of all ongoing issues and Merchant Contacts.