AppleOne Employment Services Hiring for Customer Service Representative at Greenville, SC Full Time

We are seeking a Customer Service Representative in Greenville, SC! The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to navigate complex medical claims inquiries.

Shifts: 12pm- 9pm or 2pm -11pm

Job Duties:

-Answer incoming calls and emails to address customer questions, requests, and issues

-Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs

-Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic

-Track interactions in CRM – Record customer interactions in internal system for cross-functional awareness and relationship development

Requirements:

-One year of related work experience, which can include call center, customer focus or claims experience.

-Must be computer literate and proficient in Google Suite

-Strong problem solving and decision-making skills

-Availability to work confidential and sensitive information

-Medical experience a plus

Shifts: 12pm- 9pm or 2pm -11pm